HP StorageWorks 700ux/1100ux Optical Jukebox Service Manual (AA962-96004, September 2004)

Troubleshooting and Diagnostics
12 700ux/1100ux Optical Jukebox Service Manual
Troubleshooting common problems
If the procedures in Table 2 do not address or resolve your problem, use HP StorageWorks
Library and Tape Tools (L&TT) to pull a support ticket. The support ticket might identify a
specific problem and suggest a solution.
Table 2: Troubleshooting installation
Problem Solution
Power Up and Detection
Jukebox will not power on
■ Check that the power indicator light
on the control panel is on. If it is not,
verify that the power switch on the
back panel is on.
■ Replace the power cord.
■ Replace the jukebox.
Host computer system does not
recognize the jukebox or the drives
■ Ensure the jukebox is not in an error
or failed state. If so, troubleshoot the
error before continuing.
■ Ensure the jukebox is connected and
powered on. The jukebox must be
on and displaying READY when
booting the host computer for the
jukebox to be recognized.
■ Check that the SCSI bus has been
terminated and that the maximum
cable length has not been
exceeded.
■ Check SCSI ID assignments and
resolve any conflicts.
■ Ensure you are connected to the
correct SCSI bus type. UDO
jukeboxes are LVDS devices.
■ If using a narrow (8-bit) HBA, verify
that all addresses are in the range 0
through 7.
■ For Windows operating systems, use
the device manager to rediscover
the jukebox.
■ For HP-UX, use ioscan to verify
that the HBA and attached devices
are claimed.
■ For other operating systems, refer to
the system administrators guide for
diagnosing missing peripherals.
■ Check that the application software
is compatible with the jukebox.
■ Check that the device is present on
the system using L&TT, available on
http://www.hp.com/ support/tapet
ools .
■ Power cycle the jukebox and power
down the host. Wait until the
jukebox completes its power cycle
before powering up the host.