HP StorageWorks 3800ux/7100ux Optical Jukebox Conversion Guide (AA969-96003, May 2004)

Troubleshooting Installation
43HP StorageWorks 3800ux/7100ux Optical Jukebox Setup Guide
■ Check that the application software
is compatible with the jukebox.
■ Check that the device is properly
installed and configured using HP
StorageWorks Library & Tape Tools,
available from
http://www.hp.com/support/tape
tools .
■ Power cycle the jukebox and power
down the host. Wait until the
jukebox completes its power cycle
before powering up the host.
The power-on selftest failed and
DEVICE FAILED displays.
■ Power cycle the jukebox.
■ If the power-on test continues to fail,
press
ENTER, write down the
displayed error code, and contact
your support representative.
Power to the jukebox failed while a disk
was in the drive and the display did not
return to
READY after the power came
back on.
■ Power cycle the jukebox.
■ If READY does not display
(power-on test is unsuccessful),
switch off the power and contact
your support representative.
Caution: Do not move the unit!
Moving the unit risks damaging
the optical drive.
No display messages. ■ Ensure that the power cord is
connected.
■ Ensure that the power switch is on.
■ Power cycle the jukebox.
Table 5: Troubleshooting installation (Continued)
Problem Solution