Brocade Fabric OS FCIP Administrator's Guide v7.1.0 (53-1002748-01, March 2013)

xiv Fabric OS FCIP Administrator’s Guide
53-1002748-01
http://www.t11.org
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
The serial number label is located as follows:
• Brocade 300, 5100, 5300, 7800, 8000, VA-40FC, 6505, 6510, and Brocade Encryption
Switch—On the switch ID pull-out tab located inside the chassis on the port side on the left
• Brocade 5410, M5424, 5450, 5460, 5470, 5480—Serial number label attached to the
module
• DCX 8510-8 and DCX—On the port side of the chassis, on the lower right side and directly
above the cable management comb.
• DCX 8510-4 and DCX-4S—On the nonport side of the chassis, on the lower left side.
3. World Wide Name (WWN)
4. Use the licenseIdShow command to display the switch WWN.
If you cannot use the licenseIdShow command because the switch is inoperable, you can get
the WWN from the same place as the serial number, except for the Brocade DCX and DCX-4S.
For the Brocade DCX and DCX-4S, access the numbers on the WWN cards by removing the
Brocade logo plate at the top of the non-port side of the chassis.
*FT00X0054E9*
FT00X0054E9