SmartStart 8.70 Release Notes

Diagnostics 11
• Documenting system configurations for upgrade planning, standardization, inventory tracking, disaster
recovery, and maintenance
• Sending or printing configuration information to another location for more in-depth analysis
• Managing the Integrated Management Log (IML) if the system supports IML
HP Insight Diagnostics is available in two editions: The HP Insight Diagnostics Offline Edition and HP Insight
Diagnostics Online Edition.
HP Insight Diagnostics Offline Edition performs various in-depth system and component tests while the
operating system is not running. Access the Offline edition of Insight Diagnostics by booting to a SmartStart
CD, clicking the Maintain Server button, and then clicking the Diagnose Server button.
The HP Insight Diagnostics Offline Edition now includes a ROM-Based Memory Test available in the
custom/interactive test suite. This memory test is available on systems supporting Fully Buffered DIMMs and
provides the most comprehensive testing on memory modules. The ROM-Based Memory Test must be run
exclusively from other tests and requires a reboot during the test. For more information, see the HP Insight
Diagnostics Users Guide.
HP Insight Diagnostics Online Edition is a web-based application that captures detailed hardware and
software system configuration information and other related data required for effective server management.
It also provides the ability to compare these configurations to form a complete and thorough auditing process
for the system. With this version, the administrator can run Insight Diagnostics without rebooting the server
and while the server is online. The online edition is installed automatically by the Windows or Linux PSP. It
can also be downloaded from the Software and Drivers page on the HP website (http://www.hp.com) and
installed independently of a PSP. The online edition is available through the System Management
Homepage.
The HP Insight Diagnostics Online Edition now includes a Diagnose feature. This feature provides the ability
to diagnose devices using non-intrusive system level checks of the device operational history. Beginning with
Insight Diagnostics version 7.4.0, Insight Diagnostics Online Edition provides the ability to diagnose Smart
Array SCSI hard disk drives. Diagnosis supports SCSI, SATA, and SAS hard drives that are attached to a
Smart Array controller and configured as part of a logical volume. Diagnosis is NOT component testing, but
is a combination of algorithms using hard disk drive operational history and proprietary Smart Array
Controller statistics that ultimately diagnose a hard disk drive with 99.9% accuracy. Diagnosis assists in
confirming hardware status and is much quicker than traditional offline testing. Using the Diagnosis feature
reduces customer downtime and provides complete hard drive troubleshooting information with just one
click.
The Smart Array Drive Diagnosis feature should be used in the following situations:
• To determine why a hard disk drive is in a particular state
• When Systems Insight Manager reports a disk drive pre-failure or failure
• When data corruption or storage problems exist but no physical indications are present
• When conflicting errors exist
• When repeated failures occur
Starting with SmartStart CD version 8.10, the Diagnosis tool within HP Insight Diagnostics is available in the
Offline Edition of HP Insight Diagnostics version 8.1.1. Previously, the Smart Disk Array Diagnosis tool was
available only in the Online Editions of HP Insight Diagnostics delivered through ProLiant Support Packs.
Starting with SmartStart CD version 8.10 and PSP 8.11/LSP 8.11 the Disk Array Diagnosis tool has been
enhanced to support the new generation of intelligent Power Supplies offered with selected ProLiant servers.
This tool enables users to diagnose and troubleshoot power supply-related problems and perform repair with