HP Smart Update Manager 6.3.0 User Guide

HP SUM does not display an entire screen

Solution: Change the resolution of a display or browser.

You can edit a node while HP SUM is deploying updates to the node

Solution: Wait for HP SUM to finish deployment before editing a node. Editing a node before HP

SUM finishes deployment might cause issues with the deployment.

HP SUM automatically performs inventory on a node after editing the node

Solution: No action. This is a known issue.

NIC firmware does not activate during reboot from HP SUM

Updates on Broadcom and Intel cards do not activate on reboot that HP SUM initiates.

Solution: Manually reboot the NIC. Select the EFI shell during the boot sequence. The update

continues and reboots to HP UX after it completes.

HP SUM returns an update error for HP host bus adapters H220, H221, H222, and

H210

Solution: View the component log, if the return code is 7, the Linux node is missing a 32-bit library

dependency. For more information on the dependencies, see the HP Smart Update Manager

Release Notes.

HP SUM cannot upgrade VC in FIPS mode

Solution: Use HP SUM 6.3.0 and later to upgrade VC nodes in FIPS mode.

Activity screen troubleshooting

HP SUM does not update the Activity screen accurately

Solution: No action. This is a known issue.

VMware troubleshooting

HP SUM displays an inventory error on a VMware node

Solution: Use the following steps to make sure the VMware service is running.

1. Log in to the VMware ESXi shell.

2. Check the provider version, type esxcli software vib list | grep smx.

3. Verify that the provider service is running, type /etc/init.d/sfcbd-watchdog status.

4. Verify that the provider responds to queries, type enum_instances

SMX_SCInstallationService root/hpq.

5. If you need to restart the service, type /etc/init.d/sfcbd-watchdog restart;

/etc/init.d/sfcbd-watchdog status;.

HP SUM cannot downgrade Virtual Connect from 4.10 to 4.01

Solution: Make sure that previous updates are activated before attempting to downgrade the VC.