HP Smart Update Best Practices Overview

5 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Active Health System log
Download and have available an Active Health System log for 3 days before the failure was
detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning
User Guide on the HP ProLiant Gen8 Server Management website at http://www.hp.com/
go/ilo/docs.
• Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
• Use the GatherLogs to collect HP SUM logs for troubleshooting. Run the application from
the server that ran HP SUM and on a media device that has read/write permissions.
How to contact HP
Use the following methods to contact HP technical support:
• See the Contact HP worldwide website:
http://www.hp.com/go/assistance
• Use the Contact hp link on the HP Support Center website:
http://www.hp.com/go/hpsc
• In the United States, call [phone] to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html After registering, you will receive email
notification of product enhancements, new driver versions, firmware updates, and other product
resources.
Related information
Documents
• HP Service Pack for ProLiant Release Notes
• HP Service Pack for ProLiant Server Support Guide
• HP Smart Update Manager User Guide
10 Support and other resources