HP Smart Update Best Practices Implementer Guide

6 Troubleshooting
Troubleshooting HP SUM
For HP SUM troubleshooting information, see the User Guide for the version of HP SUM you are
using. You can download the User Guide from the HP SUM Information Library at http://
www.hp.com/go/hpsum/documentation.
HP SUM fails on Windows hosts due to McAfee firewalls
McAfee firewalls block HP SUM traffic.
Solution: Enable the port traffic associated with the HP SUM application:
1. From the system tray, click the McAfee icon.
2. Select Manage Features.
3. Select McAfee Host Intrusion Prevention.
4. Select the Activity Log tab.
As displayed in the following image, in the Message column, notice the entry similar to the
following: Blocked Incoming TCP from the HOST (15.255.101.110) during
execution of HP SUM.
5. From the menu, select Task→Unlock Interface.
6. Enter the password of the McAfee user interface.
7. Select the Firewall Policy tab.
8. On the bottom of the screen, click Add (Add new rule).
9. From the screen image, use the following settings for the new firewall rules on your system.
Troubleshooting HP SUM 41