HP Smart Update Best Practices Implementer Guide

CNA firmware.......................................................................................................................30
Emulex, QLogic, and Brocade Fibre Channel HBA firmware.........................................................31
Power Management Controller firmware....................................................................................31
Smart Array Controller firmware...............................................................................................31
SAS and SATA hard drive firmware...........................................................................................32
Behind a Smart Array controller requirements........................................................................32
Behind a non-Smart Array controller requirements..................................................................32
Tape firmware........................................................................................................................32
OA firmware..........................................................................................................................32
OA Installation order..........................................................................................................33
VC firmware..........................................................................................................................33
VC installation order..........................................................................................................34
HP 3Gb and 6Gb SAS BL Switch firmware.................................................................................34
5 FAQs......................................................................................................35
Firmware update questions.......................................................................................................35
HP SUM questions..................................................................................................................35
Creating a custom baseline in HP SUM.....................................................................................37
Miscellaneous BladeSystem firmware-related questions................................................................37
HP SPP..................................................................................................................................38
Mixed HP ProLiant and HP Integrity environments........................................................................38
Adding components to the HP SPP............................................................................................39
Using a USB Key...............................................................................................................39
Using a hard drive.............................................................................................................40
6 Troubleshooting........................................................................................41
Troubleshooting HP SUM.........................................................................................................41
HP SUM fails on Windows hosts due to McAfee firewalls.............................................................41
Troubleshooting connection errors.............................................................................................43
Collecting trace directories.......................................................................................................43
Troubleshooting failed iLO firmware updates..............................................................................45
Troubleshooting issues related to HP Integrity servers...................................................................47
Failed to download component or HTTP access issue..............................................................47
Pending system firmware updates.........................................................................................47
Checking for pending system firmware manually....................................................................48
Activating pending system firmware manually........................................................................48
Canceling pending system firmware manually........................................................................48
Firmware mismatch on multi-blade servers/nPartitions.............................................................48
Enclosure-level firmware mismatch situations..........................................................................48
I/O card driver version dependency failure...........................................................................48
7 Support and other resources......................................................................50
Information to collect before contacting HP.................................................................................50
How to contact HP..................................................................................................................50
Subscription service................................................................................................................50
Related information.................................................................................................................50
Typographic conventions.........................................................................................................51
8 Documentation feedback...........................................................................53
Acronyms and abbreviations.........................................................................54
Index.........................................................................................................55
4 Contents