ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Manufacturing Part Number: B8325-90041 Sept 2003 © Copyright , 2003 Hewlett-Packard Company.
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ServiceGuard Manager Version A.03.00 Release Notes, Third Edition 1 Chapter 1 ServiceGuard Manager Version A.03.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Announcements Announcements ServiceGuard Manager is the graphical user interface for ServiceGuard product. With it, you can view and monitor clusters managed by MC/ServiceGuard, ServiceGuard Extension for RAC, MetroClusters, and Continental Clusters. You can also issue common administrative commands. ServiceGuard Manager replaces ClusterView. It can be launched independently, or from OpenView or ServiceControl Manager.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition What’s in this Version What’s in this Version Version A.03.00.01 is a minor update of ServiceGuard Manager. It has the same functionality as version A.03.00 (see below). The only change is that it now supports ServiceGuard 11.15 and SuSE Linux. (SuSE is available only in English.) In this document, information about A.03.00 also applies A.03.00.01, unless specifically noted.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition What’s in this Version and packages. These are gathered and updated by ServiceGuard Manager each time it refreshes. In the Alerts window, you can filter and order the messages for help in troubleshooting. Performance has improved again. With version A.03.00 and later, problems with ServiceGuard Manager are presented as they occur, and no longer silently added to log files.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition What’s in this Version Figure 1-1 ServiceGuard Manager: All Sessions View With ServiceGuard Manager, you see your ServiceGuard clusters three ways. • In the map on the right pane, you can see configuration relationships by the position of objects in the diagram. You can see status from the colors and symbols. You can also get a small text message about the status if you pause the mouse over a cluster object.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition What’s in this Version • In Properties, you see more detailed information about any session, cluster, node, or package on your map. To open Properties, select an object, then go to the menu on top. Or right-click an object and use the pop-up menu. You can save a record of your clusters. For example, you could document a newly configured cluster. If that cluster has problems later, you could easily compare the original and current states.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition What’s in this Version red Alerts button on the toolbar tells you that there is a serious problem in some cluster. Even though you don’t see that cluster now, you could click Alerts and get information about it from the Alerts window. How it Works You install ServiceGuard Manager on a management station. This can be HP-UX, Linux, or Windows.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition What’s in this Version Note: Because Continental Clusters are always on more than one subnet, ServiceGuard Manager sees them as two clusters. To see all the information about a Continental cluster, open two separate sessions, connecting to a COM server on each subnet. What Documentation is Available for This Version These Release Notes will help you install ServiceGuard Manager.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition What’s in this Version For information about HP-UX, go to: http://www.docs.hp.com and scroll to HP-UX in the alphabetical listing. For information about Red Hat Linux, go to http://www.redhat.com For information about SuSE Linux, go to http://www.suse.com For information about HP OpenView Operations, IT/Operations, and Network Node Manager, refer to: http://www.docs.hp.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Compatibility Information and Installation Requirements Compatibility Information and Installation Requirements Before you begin an installation, read this entire document and any other Release Notes or READMEs you have. The following tables summarizes the compatibility and requirements of the different releases of ServiceGuard Manager. Table 1-1 SGManager: Hardware and Software S700/S800 Workstation with HP-UX 11.x. Windows NT 4.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Compatibility Information and Installation Requirements Table 1-2 Compatibility: ServiceGuard Manager A.01.01 (Dec 00) SGManager: Hardware and Software COM (Cluster Object Manager) S700/S800 workstation with HP-UX 11.x. COM A.01.01 (SG or SG OPS Edition, A.11.12) Continental Clusters, all Comments Added: automatic polling, new connection dialog including scoping, refreshable property sheets. Japanese version available.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Compatibility Information and Installation Requirements Table 1-4 SGManager: Hardware and Software S700/S800 workstation with HP-UX 11.0, HP0UX 11.11, or Red Hat Linux 7.1 (kernel version 2.4.2) Windows NT 4.0, Windows 2000 Professional Edition, or XP Professional Edition 14 Compatibility: ServiceGuard Manager A.02.00 (Oct 01) COM (Cluster Object Manager) Monitor: COM A.01.01 (SG 11.12 or SG OPS Ed 11.12) COM A.01.03 (SG or SG OPS 11.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Compatibility Information and Installation Requirements Table 1-5 Compatibility: ServiceGuard Manager A.02.01 (Mar 02) SGManager: Hardware and Software S700/S800 workstation with HP-UX 11.0, HP-UX 11.11, HP-UX 11.22, or Linux Red Hat 7.1 or greater. Kernel version 2.4.2 Windows: 2000 Prof, XP Prof, NT 4.0 Red Hat Linux 7.1 (kernel 2.4.2) Red Hat AS 2.1 Chapter 1 COM (Cluster Object Manager) Monitor: COM A.01.01 (SG or SG OPS Ed 11.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Compatibility Information and Installation Requirements Table 1-6 Compatibility: ServiceGuard Manager A.03.00 (Dec 02) SGManager: Hardware and Software COM (Cluster Object Manager) No change: Monitor: S700/S800 workstation with HP-UX 11.0 HP-UX 11i v 1, or Linux Red Hat 7.1 or greater. Kernel version 2.4.2 COM A.01.01 (SG or SG OPS Ed 11.12) Windows: 2000 Prof, XP Prof, NT 4.0 Red Hat Linux 7.1 (kernel 2.4.2) Red Hat AS 2.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Compatibility Information and Installation Requirements Table 1-7 Compatibility: ServiceGuard Manager A.03.00.01 (Jun 03) SGManager: Hardware and Software S700/S800 workstation with HP-UX 11.0, HP-UX 11i v 1.0, or Linux: Red Hat 7.1 or SuSE 8 Windows: 2000 Professional Edition, XP Professional, NT 4.0 COM (Cluster Object Manager) Monitor: COM A.01.01 (SG or SG OPS Ed 11.12) COM A.01.03 (SG or SG OPS Ed 11.13, SG Linux 11.13) Admin: COM A.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Compatibility Information and Installation Requirements Table 1-8 Compatibility: ServiceGuard Manager A.03.00.01 (Sept 03) SGManager: Hardware and Software COM (Cluster Object Manager) Add SuSE Linux Monitor: S700/S800 workstation with either: COM A.01.01 (SG or SG OPS Ed 11.12) COM A.01.03 (SG or SG OPS Ed 11.13, SG Linux 11.13) • HP-UX: 11.0, 11.i v 1.0 • Linux: Red Hat 7.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Compatibility Information and Installation Requirements • Red Hat Linux Advanced Server Release 2.1. • SuSE Linux, SLES (Linux Enterprise Server), version 8, United Linux version 1.0, with kernel version 2.4.19-64GB-SMP. (SuSE is available only in English.) • Microsoft Windows XP Professional Edition, Windows 2000 Professional with Service Pack 1 or later, or NT 4.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Compatibility Information and Installation Requirements Running on Windows, these are the minimum requirements for ServiceGuard Manager: • 128 MB of memory • 25 MB of available hard disk space • 15 MB for log files when ServiceGuard Manager is run. • Up to 30 MB of additional hard disk space during the installation process. Port Requirements ServiceGuard Manager itself does not have any requirements about ports.
ServiceGuard Manager Version A.03.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager Installing and Running ServiceGuard Manager Installing Software You can install ServiceGuard Manager on an HP-UX workstation (with or without ServiceGuard), on a Linux workstation (with or without ServiceGuard), or on a PC with Windows XP Professional Edition, Windows NT, or Windows 2000 Professional.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager issue the cmviewcl command to get information about a remote cluster. Using ServiceGuard Manager, certain users can also relay the most common administrative commands to ServiceGuard clusters, and the effect is the same as logging into the node and issuing the command on the command line. Please notice, however, that the permissions and access mechanisms are not the same.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager There are two ways to install ServiceGuard Manager: from the HP ServiceGuard Distributed Components disk, or from this web site: http://www.software.hp.com. You can choose the English, Japanese, Korean, Simplified Chinese, or Traditional Chinese version. ServiceGuard Manager installs its own JRE (Java Runtime Environment™), and can not use any other JRE that may already be installed.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager • To install from the HP ServiceGuard Distributed Components disk: 1. Mount the CD-ROM directory, choosing /SD_CDROM for your mount directory. 2. Enter the swinstall command. 3. When the window opens, set Source Depot Type to: LocalCDROM. For Source Depot Path, fill in the appropriate release name. For example, if you have HP-UX 11.22, use: SD_CDROM/SGManager/HP-UX/11.22/sgmanager.depot 4.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager 3. Are all the program files in the installation directory? If you install in the default directory, you should see the following when you enter ll /opt/sgmgr/* : • bin • examples • jre • lib • OV (if HP OpenView is installed) ServiceGuard Manager installs its own JRE (Java™ Runtime Environment) and cannot use any other JRE on the computer.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager 2. From /SGManager/LINUX, enter: — For Red Hat Linux: rpm -i sgmanager-A.03.00-1.product.redhat.i386.rpm or rpm -i sgmanager-A.03.00.01-1.product.redhat.i386.rpm — For SuSE Linux: rpm -i sgmanager-A.03.00.01-1.product.suse.i386.rpm • To install from the web: 1. Go to http://www.software.hp.com Click High Availability. Click ServiceGuard Manager in the alphabetical list. 2.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager ServiceGuard Manager installs its own JRE (Java Runtime Environment™) and cannot use another JRE already installed on the computer. If you are updating from an earlier version of ServiceGuard Manager, your user preference files are replaced with default settings. The new preference files are compatible with architecture changes in ServiceGuard Version A.03.00 and A.03.00.01.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager The ServiceGuard Manager icon will appear on your desktop. Using Windows Explorer, verify that these folders are installed: • bin • examples • jre • lib • log • users • ov (if OpenView Network Node Manager is already installed on the PC) ServiceGuard Manager installs its own JRE (Java Runtime Environment™) and cannot use any other JRE already on the computer.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager • Adds a menu item and a button on the toolbar of NNM, ITO, or OVO to start ServiceGuard Manager (“ServiceGuard Mgr Launcher”). • Sends ServiceGuard events to be logged in the Event Log. The ServiceGuard subagent is responsible for notifying the management station when status or configuration changes. By default, it is installed in /usr/lbin/cmsnmpd.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager — Scan Cluster: uses cmscancl to display information about cluster configuration, LAN cards, disks, and file systems. — View Cluster Binary Config: uses cmviewconf to see an ASCII extraction of the binary configuration file. — View Cluster Config: uses cmviewcl to see cluster configuration and status of running clusters. — View System Log: opens vi editor to view /var/adm/syslog/syslog.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager — IP Interface Stat: uses netstat to display statistics for network interfaces and protocols, as well as the contents of various network-related data structures. (Choose options to filter output.) — LVM tools. — View Logical Volumes: displays the logical volumes currently configured — View Volume Groups: uses vgdisplay to show information about the volume groups configured.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager After uninstalling ServiceGuard Manager, you can delete the log files; if you are not going to re-install, you can remove the entire directory: C:\Program Files\Hewlett-Packard\ServiceGuard Manager\log folder. If you are not going to re-install, you can also remove the user preferences folder.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager 3. Remove Application Tools: From the Application Bank, remove these tool groups: — HA Info — HA Admin — LVM — Net Diag Uninstalling: Removing SNMP Trap Destinations If you are not going to re-install, and you do not wish to receive SNMP traps anymore, you need to “unset” the trap destinations on the sending nodes. 1. First get a list of the nodes that are sending traps to your computer.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager “Connection Dropped” message flash momentarily, but ServiceGuard will maintain your connection. It will fail the connection over from one node in a ServiceGuard cluster to another node in the same cluster. ServiceGuard Manager gets its information by connecting to a server with ServiceGuard A.11.12 or later.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager • Insert the IP address associated with your package (the package’s relocatable address). • Insert the address of the subnet. Assigning and Configuring New OpenView OVO/ITO Tools When you install ServiceGuard Manager, it checks to see if you have OpenView OVO installed. If you do, it checks to see if you have the tools listed in “Installing with HP OpenView” above.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager Launching ServiceGuard Manager from HP-UX To launch ServiceGuard Manager, standalone, in HP-UX, go to the ServiceGuard Manager directory (by default, /opt/sgmgr/bin) and enter the sgmgr or ./sgmgr command, plus any options you want. To see the full command, enter man sgmgr. The options are also listed below in sgmgr Command Syntax.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager • Open a DOS window. At the DOS prompt, enter the SGMgrDOS.exe command. Depending on your system path setup, you may have to enter the SGMgr directory (by default C:\Program Files\Hewlett-Packard\ServiceGuard Manager\bin). You can also enter options, as listed below in sgmgr Command Syntax. It is best to put quotes around command and file path names.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager — If you specify the -l option, you may also specify the -p option to give that user’s password. — The -c option specifies the clusters you want the server to discover. (The server can discover only the nodes on its subnets.) These clusters will be displayed on your map, under the session with the COM server’s name.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Installing and Running ServiceGuard Manager Right click a tree or map object and look at the popup menu again. You will see which administration commands can be done on this cluster object at this time if you have root permission on an HP-UX server with ServiceGuard A.11.14 or later. (See “Required and Recommended Patches” in this document.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version Patches and Fixes in this Version This section lists known patches, defects that have been fixed in this version, and current known defects and workarounds. Please consult the Release Notes for the language you will install, to find information about language-specific patches, defects, and known problems.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version — Font Server: PHSS_25092 Before you use the Event Browser, install two patches on all HP-UX nodes in the clusters that will send the SNMP traps to your ServiceGuard Manager Event Browser. The patch numbers are: • PHSS_26724 (for HP-UX 10.x) • PHSS_27858 (for HP-UX 11.x) ServiceGuard Manager installs its own JRE (Java Runtime Environment).
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version • JAGae11148 - Admin progress dialog unresponsive after ServerProviderException error. • JAGae10859 - When saving a map as a .GIF or .JPG, a dialog box pops up. The editable field for path does not work. (Java problem, fixed.) • JAGae08747 - Setting trap destination requires you to restart Master Agent. (Fixed with SNMP patch.) Fixed in Version A.03.00.01(but not in A.03.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version Known Problems and Workarounds The following lists known problems for ServiceGuard Manager, Versions A.03.00 and A.03.00.01, at time of publication. This list is subject to change without notice. Contact your HP support representative for up-to-the-moment information. More recent information on known problems and workarounds may be available on the Hewlett-Packard IT Resource Center: http://www.itrc.hp.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version ServiceGuard Manager was downloaded from http://software.com onto a Windows 2000 laptop. The installer crashed seconds after the OK button was clicked. A similar crash occured on a Compaq notebook running Windows XP Professional, when exiting SerivceGuard Manager. • What is the workaround? Use the java -version command to see if your system default is JRE is version 1.4.1-01.b0.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version JAGae68450 - Sometimes map connecting lines between node and package are missing • What is the problem? Rarely, a cluster map is drawn with no lines connecting a node to the packages running on it. • What is the workaround? This will usually correct if the user changes the view, and then returns. JAGae67232 - Right click in tree may cause an exception (Fixed in A.03.00.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version • What is the workaround? There is no workaround. Realize that when you halt a node, the progress dialog box will report it is halting the cluster, even though it is halting the node as requested. Message fixed in ServiceGuard Manager A.03.00.01, but not in A.03.00. JAGae55465 - sgmgr core dumps when executed by non-root user (JRE directory permission problem) (Fixed in A.03.00.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version JAGae50883 - Event Browser Time/Date sort does not work correctly (Fixed in A.03.00.01) • What is the problem? More recent events were found in the middle of the table, not at the top or bottom. • What is the workaround? There is no workaround. Fixed in ServiceGuard Manager A.03.00.01, but not in A.03.00.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version JAGae50775 In Traditional Chinese locale, in HP-UX, need to use Java OOB tool prior to install • What is the problem? Java performance is bad on HP-UX in the Traditional Chinese. • What is the workaround? Before installing ServiceGuard Manager on Traditional Chinese version of HP-UX, HP recommends running the Java Out-Of-The-Box tool to modify kernel parameters. Please refer to http://www.hp.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version JAGae50769 In Simplified Chinese and Traditional Chinese locales on Windows, installer renders buttons as squares. (Fixed in A.03.00.01) • What is the problem? When installing non-English versions of ServiceGuard Manager on some English versions of Windows, the installation buttons are incorrectly sized and difficult to read.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version • What is the workaround? There is no workaround for A.03.00. Update the COM (Cluster Object Manager) to a version later than B.02.02. JAGae50336 Alerts Panel: package status unknown for some newly added packages • What is the problem? Under certain circumstances, the Alerts window can show status unknown for a package when it is first added. It may stay that way through several updates.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Patches and Fixes in this Version • What is the workaround? Realize that Rolling Upgrade says NO only when ServiceGuard Manager can verify that all nodes in the cluster have the same version. If ServiceGuard Manager cannot determine the version of one or more nodes, it will report YES for Rolling Upgrade. JAGae48058 - View-Tree menu unclick does not remove tree.
ServiceGuard Manager Version A.03.00 Release Notes, Third Edition Software Availability in Native Languages Software Availability in Native Languages ServiceGuard Manager Versions A.03.00 and A.03.00.
ServiceGuard Manager Version A.03.
