- Hewlett-Packard All in One Printer User Manual
Table Of Contents
- Product basics
- Control panel
- Supported utilities for Windows
- Configure the product
- Load originals
- Scan and send documents
- Manage and maintain the product
- Solve problems
- Error codes
- Basic troubleshooting tips
- Restore factory settings
- Interpret control-panel status lights
- Control-panel message types
- Control-panel messages
- Installation problems
- Initialization or hardware problems
- Operation problems
- Product will not turn on
- Lamp stays on
- Scan does not start right away
- Only one side of a two-sided page scans
- Scanned pages are missing at the scan destination
- Scanned pages are out of order at the scan destination
- Optimize scanning and task speeds
- The scan is completely black or completely white
- Scanned images are not straight
- Scan files are too large
- Paper path problems
- Paper jamming, skewing, misfeeds, or multiple-page feeds
- Scanning fragile originals
- Paper does not feed correctly
- Originals are curling up in the output tray
- The bottom of the scanned image is cut off
- The scanned images have streaks or scratches
- An item loaded in the document feeder jams repeatedly
- Clear jams from the paper path
- Solve e-mail problems
- Solve network problems
- Contact HP Support
- Supplies and accessories
- Service and support
- Product specifications
- Regulatory information
- Index
Error codes
Follow the displayed instructions and, if applicable, video to resolve an error.
Error Type Description
ADF empty No document was detected in the document feeder.
Automatic calibration failed A hardware failure occurred when the product attempted to calibrate prior to scanning.
Communication failed A communication failure occurred between the firmware and the product.
Fan failed The product's fan failed.
Hardware error A hardware error occurred.
Hatch open The hatch on the document feeder is open or not securely latched.
Lamp failed The product lamp failed.
Mispick The product has detected a document feeder page mispick (for example, no pages fed
through the product).
Multi-pick The product has detected a multiple-page feed error.
Multi-pick sensor failed The product's multi-pick paper sensor has failed.
Paper jam The product has detected a document feeder paper jam.
78 Chapter 8 Solve problems