- Hewlett-Packard All in One Printer User Manual
Table Of Contents
- Product basics
- Control panel
- Supported utilities for Windows
- Configure the product
- Load originals
- Scan and send documents
- Manage and maintain the product
- Solve problems
- Error codes
- Basic troubleshooting tips
- Restore factory settings
- Interpret control-panel status lights
- Control-panel message types
- Control-panel messages
- Installation problems
- Initialization or hardware problems
- Operation problems
- Product will not turn on
- Lamp stays on
- Scan does not start right away
- Only one side of a two-sided page scans
- Scanned pages are missing at the scan destination
- Scanned pages are out of order at the scan destination
- Optimize scanning and task speeds
- The scan is completely black or completely white
- Scanned images are not straight
- Scan files are too large
- Paper path problems
- Paper jamming, skewing, misfeeds, or multiple-page feeds
- Scanning fragile originals
- Paper does not feed correctly
- Originals are curling up in the output tray
- The bottom of the scanned image is cut off
- The scanned images have streaks or scratches
- An item loaded in the document feeder jams repeatedly
- Clear jams from the paper path
- Solve e-mail problems
- Solve network problems
- Contact HP Support
- Supplies and accessories
- Service and support
- Product specifications
- Regulatory information
- Index
Solve e-mail problems
If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the
SMTP gateway address or the LDAP gateway address. View a configuration page to find the current
SMTP and LDAP gateway addresses. Use the following procedures to check if the SMTP and LDAP
gateway addresses are valid.
Validate the SMTP gateway address
NOTE: This procedure is for Windows operating systems.
1. Open an MS-DOS command prompt: click Start, click Run, and then type cmd.
2. Type telnet followed by the SMTP gateway address and then the number 25, which is the port
over which the product is communicating. For example, type telnet 123.123.123.123 25
where "123.123.123.123" represents the SMTP gateway address.
3. Press Enter. If the SMTP gateway address is not valid, the response contains the message
Could not open connection to the host on port, 25: Connect failed.
4. If the SMTP gateway address is not valid, contact the network administrator.
Validate the LDAP gateway address
NOTE: This procedure is for Windows operating systems.
1. Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP
gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents
the LDAP gateway address.
2. Press Enter. If the LDAP gateway address is valid, the Find People dialog box opens.
3. If the LDAP gateway address is not valid, contact the network administrator.
Solve e-mail problems 93