- Hewlett-Packard All in One Printer User Manual
Table Of Contents
- Product basics
- Control panel
- Supported utilities for Windows
- Configure the product
- Load originals
- Scan and send documents
- Manage and maintain the product
- Solve problems
- Error codes
- Basic troubleshooting tips
- Restore factory settings
- Interpret control-panel status lights
- Control-panel message types
- Control-panel messages
- Installation problems
- Initialization or hardware problems
- Operation problems
- Product will not turn on
- Lamp stays on
- Scan does not start right away
- Only one side of a two-sided page scans
- Scanned pages are missing at the scan destination
- Scanned pages are out of order at the scan destination
- Optimize scanning and task speeds
- The scan is completely black or completely white
- Scanned images are not straight
- Scan files are too large
- Paper path problems
- Paper jamming, skewing, misfeeds, or multiple-page feeds
- Scanning fragile originals
- Paper does not feed correctly
- Originals are curling up in the output tray
- The bottom of the scanned image is cut off
- The scanned images have streaks or scratches
- An item loaded in the document feeder jams repeatedly
- Clear jams from the paper path
- Solve e-mail problems
- Solve network problems
- Contact HP Support
- Supplies and accessories
- Service and support
- Product specifications
- Regulatory information
- Index
Initialization or hardware problems
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Check the Ethernet connection
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Check the power connection
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Reset the product
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The product has stopped working correctly
Check the Ethernet connection
1. Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet
jack, or Ethernet switch.
2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a
different port on the router or switch.
3. Verify that the network link speed indicator shows that the network is connected at 10, 100, or
1000 Mbps. The LED corresponding to the link speed should be lit.
4. Press the Power button, touch the Restart option, and then touch the OK button.
Check the power connection
1. Ensure that the power cable is securely connected between the product and the power supply,
that the power supply cable is securely connected between the power supply and a power outlet
or surge protector, and that the product is turned on (the Power switch is in the on position, and
the Power button is on).
2. Verify that the green LED on the power supply case is on.
If the problem persists after verifying the above items, follow these steps:
1. Press the Power button, touch the Shutdown Now option, touch the OK button, and then
disconnect the power cable.
2. Wait 30 seconds.
3. Reconnect the power cable, and then press the Power button.
Initialization or hardware problems 85