ColorSpan Legacy System Control - User Guide

Unix and VAX Based Computers B-13
If You Have Trouble
If you spool a file to the server and it enters a different input
port that you expected, make sure that an input queue is config-
ured on System Control. Any job designated for an unconfig-
ured port will be rerouted to the first available TCP/IP port. This
type of rerouting is noted in the System Log.
Your Unix system may serialize jobs sent to a remote printer
even though they are sent to different print queues. Jobs may
not spool to the designated port until a current job finishes
spooling.
If you spool a file to the server and it fails to print, try these sug-
gestions:
1. Ping the server, using its IP address, to see if is responding.
For example:
ping 147.202.65.1
[Return]
(your address will be different)
This verifies that the server is on, attached to ethernet and correctly
configured for TCP/IP.
2. Ping the server using its name. For example:
ping CMPRO
[Return]
(This tests whether the server is correctly configured in the Unix sys-
tem's /etc/hosts file.)
3. Check the print queue for activity. For example:
lpstat -p CLC1[Return]
(lists the print queue for the server)
This will retrieve a list of all print jobs in the input, RIP, out-
put and print queues of the server. If there are no jobs avail-
able, the server should return
server:no entries