LUN (VLL) and Volume Shredder User Guide (T5214-96094, November 2011)

6 Troubleshooting

This chapter explains how to troubleshoot problems that you might experience while using Virtual

LVI/LUN or Volume Shredder.

• “Troubleshooting” (page 86)

• “Calling HP Technical Support” (page 86)

Troubleshooting

• For troubleshooting information on the storage system, see the HP XP24000/XP20000 Disk

Array Owner Guide.

• For troubleshooting information on the Remote Web Console software, see the HP

XP24000/XP20000 Remote Web Console User Guide.

• For information on the Remote Web Console error codes, see the HP XP24000/XP20000

Remote Web Console Error Codes.

Calling HP Technical Support

If you need to call HP technical support, make sure that you can provide as much information about

the problem as possible. Include the circumstances surrounding the error or failure, the Remote

Web Console configuration information saved in the floppy diskettes by the FD Dump Tool, the

exact content of messages displayed in the Remote Web Console window, and the severity levels

and reference codes displayed on the Status tab in the Remote Web Console main window (see

the HP XP24000/XP20000 Remote Web Console Error Codes).

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

86 Troubleshooting