HP StorageWorks XP24000/XP20000 Remote Web Console Users Guide (AE131-96067, July 2009)

• For JRE 1.4: To clear cache, click Clear on the upper right of the Cache dialog box of the Java(TM)
Plug-in Control Panel. See “JRE 1.4” on page 31
• For JRE 5.0 or JRE 6.0: To clear cache, click Delete the temporary files on the bottom of the
General dialog box of the Java Control Panel.
• For Internet Explorer: To clear cache, select Tools > Internet Options from the menu bar of Internet
Explorer, and then click the General tab. Click Delete Files in the middle of the General dialog
box.
• For Mozilla: To clear cache, select Edit > Preferences from the menu bar of Mozilla. In the displayed
dialog box, click Advanced > Cache > Clear Cache.
Calling HP Technical Support
If you need to call HP Technical Support, make sure you can provide as much information about the
problem as possible. Include the circumstances surrounding the error or failure, the Remote Web
Console configuration information saved in the floppy diskette(s) by the FD Dump Tool, the exact
content of any messages displayed on the Remote Web Console computer, and severity levels and
reference codes displayed on the Status window of the Remote Web Console main window (see
“Alerts Window” on page 78).
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
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