HP StorageWorks XP24000/XP20000 Disk Array Owner Guide (AE131-96081, September 2010)

ApplicationDescription

Product

For a customer whose strict security protocols specifically prohibit inbound/

outbound traffic to/from the data center and thus will not allow Remote

Support connection by either modem or LAN and does not have a Mission

Critical Services on-site contract. The added cost of this configuration only

covers the additional warranty support cost to HP during warranty period.

Other additional costs can also be incurred for support contracts for custom-

ers who do not have remote support configured.

HP XP No Mission

Critical No LAN

Support

AE245A

Details for both versions are available at:

http://www.hp.com/go/insightremotesupport

To download the software, go to Software Depot:

http://www.software.hp.com

Select Insight Remote Support from the menu on the right.

Failure detection and reporting process

If a failure occurs in the system, the failure is detected and reported to the system log, the SIM log,

and HP technical support, as shown in Figure 13.

Figure 13 Failure reporting process

1. A failure is detected in the system.

XP24000/XP20000 Disk Array Owner Guide 45