HP StorageWorks XP24000/XP20000 Continuous Access Journal Software User Guide (T5278-96048, November 2011)

Calling HP Technical Support
If you need to call HP technical support, make sure to provide as much information about the
problem as possible, including:
• The circumstances surrounding the error or failure
• The exact content of any error messages displayed on the host system(s)
• The exact content of any error messages displayed by Remote Web Console
• The Remote Web Console configuration information (use the FD Dump Tool)
• The service information messages (SIMs), including reference codes and severity levels,
displayed by Remote Web Console
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
240 Troubleshooting