HP StorageWorks XP24000 Data Retention Utility User's Guide, v01 (T5214-96002, June 2007)

5 Troubleshootin g
This chapter explains troubleshooting problems with Data Retention Utility.
General Troubleshooting
If an error occurs with Data Retention Utility, the Error Detail dialog box appears (see Figure 8 on page 28).
The Error Detail dialog box displays erro r locations and error messages. For information about how to
remove errors, see H P StorageWorks XP24000 Remote Web Console Error Codes.
Table 3 on page
27 lists possible problems with Data Retention Utility operations and probable solutions
to the pro blem s.
Table 3 Troubleshoot ing Data Retention Util ity
Problems Probable Causes and Solutions
You cannot find some volumes in the volume list of
the
Data Retention window.
If volumes ar
ecombinedintoaLUSE volume,
thevolumeli
st
displays only the top LDEV of
the
combine
d
volumes. To view all the volumes
combined in
to a
LUSE volume, see Viewing a List of
Logical Vol
umes Combined into a LUSE Volume on
page
25 and follow the instructions in that section.
The Disable -> Enable button or the Enable ->
Disable button to the right of Expiration Lock is
grayed out. Nothing happens when you click the
button.
You have been making changes in the Data
Retention window, but the changes have not been
applied to the storage system.
Thechanges youhavebeenmakingare displayed
in blue and italics. If you cannot find the changes,
scroll the volume list up and down. If you still cannot
find the changes, select another CU from the tree
and then scroll th e volume list up and down.
If
changes are found, do one of the following:
•
Click Apply to apply the changes to the storage
system.
•
Click Cancel to discard the changes.
Open-systems hosts cannot read from or write to a
volume.
• Thevolumeisprotected by theReadOnly
attribute. A write failure is reported as an e rror
message.
•
Thevolumeis protected by the Protect attribute.
A
write failure is reported as an error message.
Mai
nframe hosts cannot read from or write to a
vo
lume.
• The
volume is protected by the Read Only
at
tribute. A write failure is reported as a Write
In
hibit condition.
•
Th
evolumeis protected by the Protect attribute.
A
write failure is reported as a cc=3 condition.
XP24000 Data Retention Utility User's Guide
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