SVS 200 SNMP Agent Reference Guide (AE002-96035, October 2007)

7 Troubleshooting

Mitigating SNMP Errors

Use setup.exe when you install a secondary SVP. If you do not, traps could be reported to an IP address

that is not speciﬁed in SNMP settings. This could have serious consequences, including the following:

• SNMP Security Function

If the SNMP security function is working, and a command is executed from an IP address that is not

entered, you will get a no reply return and a certiﬁcation error is received for a trap.

• SNMP Cold Trap Function

• Depending on your network environment, when the SVP is rebooted you might not receive

Microsoft agent SNMP agent cold traps.

• TheMicrosoftSNMPagentmightreportLinkup/LinkdownTrapwhentheSVPreboots.

• Abnormal Response to SNMP Command

If an error occurs in the SVP, traps might not be sent.

• Problems Inputting MIB Deﬁnition Files

If you cannot input two or more MIB deﬁnition ﬁles because of the speciﬁcations of the SNMP manager

software, use the MIB deﬁnition ﬁles for storage system. Error reports include subsystem nicknames,

which can be used to identify each subsystem series (for example, HP XP12000 Disk Array).

Calling H

P Technical Support

If you nee

d to call HP technical support, make sure to provide as much information about the problem

as possible. Include the circumstances surrounding the error or failure, the Remote Web Console

conﬁguration information saved in the ﬂoppy diskette(s) by the FD Dump Tool, the exact content of any

messages displayed on the Remote Web Console, and the severity levels and reference codes of service

information messages (SIMs) displayed on the Status tab of the Remote Web Console main window.

For worldwide technical support information, see the HP support website:

ttp://www.hp.com/support

XP12000/XP10000/SVS 200 SNMP Agent Reference Guide