HP StorageWorks XP Remote Web Console User Guide: HP XP12000 Disk Array, HP XP10000 Disk Array, HP 200 Storage Virtualization System (T1714-96031, June 2010)

7 Troubleshooting
Troubleshooting
• See Table 26 for general error conditions.
• See Table 27 for notes on UNIX operations.
The user is responsible for the operation and normal maintenance of the computer(s) that host the XP
Remote Web Console software. Here are some guidelines for troubleshooting XP Remote Web Console
software operations:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly attached,
and that the LAN is operating properly.
• Reboot the computer. Close any programs that are not responding. If necessary, reboot the com-
puter. Restart the XP Remote Web Console Java applet program.
• Check for any general error conditions. Please contact your HP account support representative for
assistance.
• Check the status lamp on the XP Remote Web Console main panel (Status Tab). If the lamp becomes
yellow ( ) or red ( ), confirm the severity level of the error on the Status panel. If you are unable
to resolve an error condition, contact your HP account support representative.
• Download the XP Remote Web Console trace files using the FD Dump Tool. If you are unable to
resolve an error condition, copy the XP Remote Web Console configuration information onto a
diskette using the FD Dump Tool (see “Downloading Trace Files Using the FD Dump Tool” on page
125 for instructions). Provide this information to your HP account support representative.
Table 26 General Error Conditions
Probable Cause/Recommended ActionError Condition
Application Error
Save the Java log file on the XP Remote Web Console,
and report to your HP account support representative.
The name of the log file is “plugin*.trace”. Search for
the log file in the disk of the XP Remote Web Console
client. The example of the log file location for
Windows computers is as follows:
For JRE1.4.2: c:\Documents and Settings\
logon user ID\ ApplicationData\Sun\Java\
Deployment\ log\*.trace
Restart the XP Remote Web Console.
The XP Remote Web Console experiences an error.
XP Remote Web Console User Guide 171