HP StorageWorks Snapshot XP user guide (T1713-96023, October 2006)
Problem Cause and solution
Avolumeisblocked.
Causes:
• Afailureoccurredintwoormoreharddiskdrives.
• The breaker was turned off once an d t hen the power supply
was switched on.
Solutions:
• Contact your HP account support representative to solve the
problem.
A problem oc curred on the application
software installed in the host computer
used to monitor the volumes.
Causes:
• Access to the volume is rejected.
Solutions:
• Terminate the application software that monitors the volumes.
• Change all Snapshot XP pair statuses to PSUS, and start the
applicatio
n software to monitor the volumes.
For more inf
ormation about the relationship between pair status
and host ac
cess, see Table 6.
When the host computer tried to access
the por t, an error occurred and the
host could not access the port.
Causes:
• Some ports go offlinebecausetheaccesstothevolumeonthe
other ports is rejected.
Solutions:
• Wait for a while, and try the operation again.
• If the application software is installed in the host to monitor the
volume, terminate the application.
When problems cannot be solved by the solutions in Table 23 or when problems that are not in Table 23
occur, contact your HP account support representative.
Recover
ing blocked pools
When a pool is blocked, you must recover the pool-VOLs, pool, Snapshot XP p airs, and V-VOLs in this
order. This section describes the procedure to recover the blocked po ol.
Recovering pool-VOLs
If the pool-VOL is blocked, contact your H P account support representative.
Recovering pools
1. Click
the Volume Manag er button. The Volume Manager p ane appears.
2. Select the Pool tab. The Pool pane appears.
3. On the Pool pane, select and right-click the blo cked p ool in the Pool tree, and select Restore Pool.A
confirmation message appea rs.
4. Clic
k OK. The selected pool's icon changes to the icon indicating normal status.
5. Clic
k Apply.Aconfirmation message appears.
6. Cli
ck OK.Theconfirmation m essage closes, and the p ool on the array is restored.
When there is more than one blocked pool, you can restore all blocked pools at one time by executing
the following procedure:
1. On the Pool pane, select and right-click the S napshot XP icon in the Pool tree, and select Restore
Pool(s).Aconfirmation m essage appears.
2. Cl
ick OK. The block pools' icons in the Po ol tree change to icons indicating normal status.
3
.
C
lick Apply.Aconfirmation message appears.
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Troubleshooting