HP StorageWorks Snapshot XP user guide (T1713-96023, October 2006)

6 Troubl eshooting

This chapter describes general troubleshooting for using the Command View XP or XP Remote We b

Console and Snapshot XP.

General troubleshooting

You are responsible for the operations and usual maintenance of the Command View XP management

station or XP Remote Web Console. For more information about general errors and troubleshooting

thoseerrors,seetheHP StorageWorks Command View XP user guide for XP Dis k Arrays or the

HP StorageWorks XP Remote Web Console user guide for XP12000/XP1 00 00/SVS200.

When operating the Command View XP management station or XP Remote Web Console, check the

following:

• Network and

wiring

Ensure that the computer's wiring is secure. Check the wiring on the computer and LAN regularly.

• Rebooting the computer

Before re bo oting the computer, quit Command View XP and the web browser.

• Error code

For more information about error codes d isplayed on the Command View XP management station or

XP Remote Web Console and the measures against those errors, see the HP StorageWorks Command

View XP user guide for XP Disk Arrays or the HP StorageWorks XP Remote We b Console user gu ide

for the XP12000/XP10000/SVS200.

• Status la

When the status lamp on the Command View XP or XP Remote Web Console main pane is yellow or

red, use the Status pane to check the status of the array. If you cannot ﬁx the problem, contact your

HP accoun

t support representative.

• Obtaining trace ﬁles using the FD dump tool

When an error oc curs and you cannot ﬁx the problem, obtain the Command View XP or XP

Remote Web Console trace ﬁle using the FD dump tool, and contact your H P account support

representative. For more information about the FD dump tool, see the HP StorageWorks Command

View XP user guide for XP Disk Arrays or the HP StorageWorks Remote Web Console user guide for

the XP12000/XP10000/SVS200.

Troubleshooting Snapshot XP

Table 23 shows problems that are likely to occur when using Snapshot XP. The table describes the causes

of the problems and what you s hou ld do to solve the problems.

HP StorageWorks Snapshot XP user guide