HP StorageWorks Performance Control XP user guide (T1605-96007, October 2007)

76 Performance Control Export Tool
Troubleshooting the Export Tool
Table 26 explains possible problems with the Export Tool and probable solutions to the problems.
Table 26 Troubleshooting the Export Tool
Possible problem Probable cause and recommended action
You cannot run the batch file. • The path to the Java Virtual Machine (java.exe)
might not be defined in the PATH environment
variable. If this is true, you must add that path to the
PATH environment variable. For information about
adding a path to the environment variable, see the
operating system’s documentation.
• An incorrect version of Java Runtime Environment
(JRE) might be installed on your computer. To check
the JRE version, enter the following command at the
Windows command prompt or the UNIX console
window:
java -version
If the version is incorrect, install the correct version
of JRE.
The Export Tool stops and processing does not continue. The command prompt window might be in pause mode.
The command prompt window is in pause mode if you
click the command prompt window when the Export
Tool is running.
To cancel pause mode, you must activate the command
prompt window, and press ESC.
If a timeout of RMI occurs during pause mode, the login
is canceled and an error occurs when you cancel pause
mode after the timeout. The error message ID is
(0001, 4011)
.
The command prompt window was displaying the
export processing progress, but the window stopped
displaying the progress before processing stopped. The
progress information does not seem to be updated
anymore.
An error occurs and processing stops. If the error message ID is (0001 4011), the user is
forcibly logged off and processing stops because the
Export Tool did not issue any request to the SVP. The
computer running the Export Tool could be slow.
Confirm whether you are using a computer that is not
supported, or whether the computer is slow. Run the
Export Tool again. If the error persists, contact your
HP account support representative.
If the error message ID is (0002, 5510), probable
error causes and solutions are:
• An internal process is being performed in the array.
Alternatively, another user is changing
configurations. Wait for a while, and run the Export
Tool again.
• Maintenance operations are being performed on
the array. Wait until the maintenance operations
finish, and run the Export Tool again.
If the error message ID is none of the above, see
Table 27.