HP StorageWorks Continuous Access XP Journal user guide (T1778-96001, June 2006)

Continuous Access XP Journal user guide 185
Calling HP
If you need to call you HP account support representative, provide as much information about the problem
as possible, including:
• Command View XP or XP Remote Web Console configuration information saved on disk using the FD
Dump Tool
• Circumstances surrounding the error or failure
• Exact content of any error messages displayed on the host systems
• Continuous Access XP Journal (or other) error codes displayed by Command View XP or XP Remote
Web Console
• Reference codes and severity levels of recent service information messages (SIMs)