Hitachi TrueCopy for z/OS user guide (December 2005)

TrueCopy for z/OS user guide 141
provide troubleshooting information for suspended TC390 pairs. For troubleshooting information on
TC390 scripting, see ”TrueCopy Scripting” on page 176.
Table 26 General TrueCopy troubleshooting
Error Corrective Action
TC390 operations do not function
properly.
Verify that all TC390 requirements and restrictions are met (for example,
track format, LVI, VOLSER, or DFW). See ”System Requirements” on
page 43 and ”Requirements and Restrictions” on page 45.
Verify the MCU and RCU are powered on and fully operational (NVS,
cache, DFW).
Check all input values and parameters to verify you entered the correct
information on the Command View XP management station (for
example, RCU S/N and SSID, path parameters, and M-VOL and R-VOL
IDs).
The volume pairs and/or RCUs are not
displaying correctly.
Verify that the correct CU image is selected.
An R-SIM warning is displayed on the
Command View XP management
station or XP Remote Web Console.
Locate the SIM using the RMCMAIN R-SIM window. For SIMs related to
TC390 operations, see ”SIM Reporting” on page 172.
A TC390 error message is displayed
on the Command View XP
management station or XP Remote
Web Console.
Resolve the specified error condition, and then try the TC390 operation
again.
There is a problem with the Command
View XP management station, XP
Remote Web Console, or TC390.
Verify that the problem is not the PC or LAN hardware or software. Try
restarting the PC and reconnecting to the disk array.
The RCU path status is not normal. Check the path status (RCU Status window) and see Table 27 on
page 143.
The pair status is suspended. Check the detailed pair status (Pair Status window) and see Table 27 on
page 143 and Table 28 on page 144 for suspend types and corrective
action for suspended TC390 pairs.