Hitachi ShadowImage for z/OS user guide (HIT9503-96009, January 2008)

7 Troubleshooting
General Troubleshooting Procedures
If you have a problem with the storage system or Remote Web Console Java applet
program, see the HP StorageWorks XP12000 storage system and HP StorageWorks XP
Remote Web Console user guide for HP XP12000/XP10000 Disk Arrays and SVS 200 for
troubleshooting information. If an Siz error code or message is displayed on the storage system,
“Hitachi ShadowImage for z/OS Error Messages” on page 116 for a description of the Siz error codes
and recommended corrective action.
NOTE:
Make sure to copy the storage system configuration information onto floppy disks) using the FD Dump
Tool, and give the floppy disk(s) to HP account team. See the HP StorageWorks XP12000 storage system
and
HP StorageWorks XP Remote Web Console user guide for HP XP12000/XP10000 Disk Arrays and
SVS 200
for information on the FD Dump Tool.
Table Table 31 on page 115 provides general troubleshooting instructions for Siz operations. .
Table 31 General Siz Troubleshooting
Error
Corrective Action
TheRemoteWebConsolehangs,orSizoperations
do not function properly.
Make sure all Siz requirements and restrictions are
met.
Make sure the XP12000/XP10000 storage system is
powered on and fully functional (NVS, cache, DFW).
See the User and Reference Guide (for XP12000
or XP10000 storage system) for operational and
troubleshooting information.
Check all input values and parameters to make sure
that you entered the correct information on the Siz
dialog boxes (e.g., S-VOL and T VOL IDs).
Thevolumepairsarenotdisplayingcorrectly. MakesurethecorrectCUimageisselected.
An Siz error message is displayed on the Remote
Web Console.
See “Hitachi ShadowImage for z/OS Error
Messages” on page 116 for a description of the error
code.
ThereisaproblemwiththeRemoteWebConsole.
Save the Java log file on the Remote Web Console,
and report to the HP technical support.
For Windows 2000, the Java log file is in the
following place: c:\Documents and Settings\login
u s e r I D \ p l u g i n 131. t r a c e .
Exit the Web browser, close all other applications,
and then restart the PC. If the problem persists, verify
that the PC’s operating system and LAN hardware
and software are properly configured.
ThereisapinnedtrackonaSizvolume.
If a pinned track occurs on an Siz S-VOL or T-VOL,
the storage system suspends the pair. Contact your
HP account team for assistance in recovering pinned
tracks.
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