Hitachi ShadowImage for IBM z/OS User"s Guide (T5213-96002, June 2007)

Troubleshooting 5
Hitachi ShadowImage™ for IBM
®
z/OS
®
User’s Guide
Table 8-2 SIM for ShadowImage for z/OS
Reference Code
SSB22 SSB23
Importance Level Descriptions
47 Dx Moderate
Copying process ends abnormally and the pair status changes to
Suspend.
“x” indicates the last digit of the T-VOL’s CU number (0x0 to 0xF).
“SSB13” indicates the T-VOL’s LDEV number.
47 E7 Moderate
The pair status changes to PSUE because the power supply was turned
on while the shared memory volatilized.
Calling the Hitachi Data Systems Support Center
If you need to call the Hitachi Data Systems Support Center, make sure to
provide as much information about the problem as possible, including:
• The circumstances surrounding the error or failure.
• The ShadowImage (or other) error code(s) displayed on the Storage
Navigator computer.
• The exact content of any error message(s) displayed on the host
system(s).
• The service information messages (SIMs), including reference codes and
severity levels, displayed by Storage Navigator and/or logged on the host.
The Hitachi Data Systems customer support staff is available 24 hours/day,
seven days a week. If you need technical support, please call:
• United States: [phone]
• Outside the United States: [phone]