Hitachi ShadowImage for IBM z/OS User"s Guide (T5213-96002, June 2007)

2 Troubleshooting
Hitachi ShadowImage™ for IBM
®
z/OS
®
User’s Guide
Troubleshooting
If you have a problem with the Storage Navigator, see the Storage Navigator
User’s Guide for troubleshooting information.
Table 8-1 provides general troubleshooting instructions for ShadowImage for
z/OS operations.
Table 8-1 General ShadowImage for z/OS Troubleshooting
Error Corrective Action
The Storage Navigator computer hangs, or SIz
operations do not function properly.
Make sure all ShadowImage for z/OS requirements and
restrictions are met.
Make sure the USP V storage system is powered on and fully functional
(NVS, cache, DFW). See the Storage Navigator Messages for
operational and troubleshooting information for the USP V storage
system.
Check all input values and parameters to make sure that you entered the
correct information on the ShadowImage for z/OS windows (e.g., S-VOL
and T-VOL IDs).
The volume pairs are not displaying correctly. Make sure the correct CU image is selected.
An SIz error message is displayed on the
Storage Navigator computer.
Storage Navigator displays an error message if an error occurs
during SIz operations. The Error dialog box of SIz displays the
error code and the message (see Figure 8-1).
There is a problem with the Storage Navigator
computer.
Save the Java log file on the Storage Navigator computer, and
report to the Hitachi Technical Support Center.
For Windows 2000, the Java log file is in the following place:
c:\Documents and Settings\login user ID\plugin131.trace
Exit the Web browser, close all other applications, and then restart
the PC. If the problem persists, verify that the PC’s operating
system and LAN hardware and software are properly configured.
There is a pinned track on an SIz volume.
If a pinned track occurs on a SIz S-VOL or T-VOL, the USP V
storage system will suspend the pair. Please contact your Hitachi
representative for assistance in recovering pinned tracks.
Only the Exit and Refresh menus are effective
when accessing the SVP from the Storage
Navigator computer.
The SVP might not be ready or perform some write processes
from the other system. Wait for a while, and then select File,
Refresh from the window.
The ShadowImage for z/OS displays error messages on the Storage Navigator
computer when error conditions occur during SIz operations. The
ShadowImage for z/OS Error dialog box (see Figure 8-1) displays the SIz error
code and message.
To display the Error dialog box, select the failed volume in the Preview List
on the Pair Operation window, right-click the mouse to display the pop-up
menu, and then click the Error Detail command. See the Storage Navigator
Messages for the list of error codes and corrective actions.