Hitachi ShadowImage for IBM z/OS User"s Guide (T5213-96002, June 2007)

Preface xi
Hitachi ShadowImage™ for IBM® z/OS® User’s Guide
Convention for Storage Capacity Values
Physical storage capacity values (e.g., disk drive capacity) are calculated
based on the following values:
1 KB = 1,000 bytes
1 MB = 1,000
2
bytes
1 GB = 1,000
3
bytes
1 TB = 1,000
4
bytes
1 PB = 1,000
5
bytes
Logical storage capacity values (e.g., logical device capacity) are calculated
based on the following values:
1 KB = 1,024 bytes
1 MB = 1,024
2
bytes
1 GB = 1,024
3
bytes
1 TB = 1,024
4
bytes
1 PB = 1,024
5
bytes
1 block = 512 bytes
Getting Help
If you need to call the Hitachi Data Systems Support Center, make sure to
provide as much information about the problem as possible, including:
• The circumstances surrounding the error or failure.
• The ShadowImage (or other) error code(s) displayed on the Storage
Navigator computer.
• The exact content of any error message(s) displayed on the host
system(s).
• The service information messages (SIMs), including reference codes and
severity levels, displayed by Storage Navigator and/or logged on the host.
The Hitachi Data Systems customer support staff is available 24 hours/day,
seven days a week. If you need technical support, please call:
• United States: [phone]
• Outside the United States: [phone]