HP Remote Graphics Software 5.4.8 User Guide

the interoperability of RGS and RDC, see Interoperability of RGS and Microsoft Remote Desktop

Connection on page 48. This situation can arise as follows:

1. The user uses a smart card reader to log into the Remote Computer with RDC. Assume that this

2. Assume further that the user inadvertently leaves the RDC login session established, and departs

for work.

3. From work, the user attempts to log into the Remote Computer with RGS using an at-work smart

card reader in Easy Login mode (which is required for the smart card reader, as noted previously).

Because the home RDC login session is still active, RGS will require the user to authenticate the

connection (which is not normally required with Easy Login).

However, the user may not have a login name and password—the user may be totally relying on

smart card readers at home and at work to log into the Remote Computer. If the user is unable to

authenticate the connection with a user name and password, the USB smart card reader will not

be remotely mounted to the Remote Computer, and the user will not be able to log into the Remote

Computer.

4. To prevent this situation, the user should log out from the RDC session prior to leaving home.

5. To address this situation if it occurs, the user can do one of the following:

●

Contact IT, and have an administrator log into the Remote Computer with RGS, which will

terminate the RDC session. After the administrator disconnects the RGS connection, the user

can establish an RGS connection using the smart card reader.

●

Reboot the Remote Computer.

●

Return home, and log out from the RDC session.

NOTE: Unlike RDC, an RGS user can leave a remote "user session" created from the home RGS

connection active and locked, and then log in from work with RGS. The home RGS connection must

be disconnected, but the remote user login can be left in an active and locked state as previously

stated. The smart card reader will operate correctly in both situations, and the work RGS login session

will replace the home login session. If the home RGS connection is left connected an Easy Login

connection from work will not succeed because of the existing connection and the user will be required

to perform steps similar to the steps in paragraph 5 above to be able to log in from work.

Remote USB overview