HP Remote Graphics Software 5.4.8 User Guide

RGS products

HP offers these RGS products :

1. HP RGS Desktop Trial Edition — HP offers a free, 60-day trial version of RGS Desktop; no

license purchase is required.

2. HP RGS VDI local license — This RGS product runs on Citrix XenDesktop and VMware VDI

(Virtual Desktop Infrastructure) platforms. RGS VDI uses a local license file key. A separate RGS

VDI license is required for each virtual machine using RGS.

3. HP RGS Desktop local license — This RGS product runs on all RGS supported platforms,

including: notebooks, desktop PCs, mobile workstations, personal workstations and HP blade

workstations. In addition, this key will also run on VMware VDI platforms that are supported by the

RGS VDI license key.

4. HP RGS Desktop multi-user license — This RGS product runs on all RGS supported

platforms, including: notebooks, desktop PCs, mobile workstations, personal workstations and HP

blade workstations. In addition, this key will also run on VMware VDI platforms that are supported

by the RGS VDI license key.

All RGS products include the same RGS Sender and the same RGS Receiver. The RGS Receiver is

unlicensed and can be installed on any number of computers.

NOTE: Except for the 60-day HP RGS Desktop Trial Edition, the above RGS products never

expire once they are installed and licensed.

When you purchase RGS, you are entitled to free upgrades to all future patch releases. For example, if

you purchase RGS 5.4.8, you are entitled to a free upgrade to patch release 5.4.9, if available.

Upgrade pricing is available for new major releases of RGS. To qualify for upgrade pricing, you must

be a licensed owner of a qualifying version of RGS. The previous two versions of RGS qualify for

upgrade pricing. For example, versions 5.4 and 5.3 both qualify for upgrade pricing for the next

major release of RGS.

For more detailed information on the RGS products, see the HP Remote Graphics Software QuickSpec

available on the RGS homepage at

http://www.hp.com/go/rgs.

Sender and Receiver interoperability

RGS provides interoperability between versions of RGS Senders and Receivers that have the same

major version number. For example, Sender version 5.0 and Receiver version 5.1 will interoperate

together. However, Sender version 4.2 is not guaranteed to interoperate with Receiver version 5.0.

Connection between a Receiver and a Sender should only be attempted when their major version

numbers are the same. Beginning with RGS 5.4.0, the Windows 7 Sender added the capability to

notify the Receiver prior to shutting down. The Windows 7 Sender must exit and then restart under

several conditions such as: login, logoff, or Microsoft Remote Desktop Connection (RDC) transition. This

behavior allows the Receiver to reconnect after the Sender has restarted. Receivers prior to 5.3.0 will

show a pink or black screen and then a Reconnect dialog box if the Sender has exited.

RGS products