HP Remote Graphics Software 7.0

B Troubleshooting
This appendix provides suggestions on troubleshooting potential issues with RGS and also lists the
RGS error messages and their possible causes.
Potential issues and suggestions
Table B-1 Potential RGS issues and troubleshooting suggestions
Issue Suggestion
Cannot connect to the RGS Sender. Verify that the pre-connection checklist is satisfied as
described in
Pre-connection checklist on page 23.
A connection is established but it appears to time out. See the section
Troubleshooting network timeouts
on page 95.
Graphics performance appears slow. See
Optimizing RGS performance on page 45.
Remote Audio doesn’t work.
●
If using a RGS Reciever on Linux, verify that audio has
been installed correctly as described in
RGS Receiver
audio requirements on Linux on page 19.
●
See the troubleshooting suggestions in Troubleshooting
Remote Audio on page 99.
Remote USB doesn’t work.
●
Verify that USB has been correctly configured during
RGS Receiver installation on Windows as described in
Installing the RGS Receiver on Windows on page 12.
●
See the troubleshooting suggestions in
Troubleshooting
Remote USB on page 101
I want to restore the RGS Receiver properties to factory
defaults.
Uninstall and reinstall the RGS Receiver.
Troubleshooting network timeouts
RGS uses TCP/IP over a standard computer network to transmit data. Although TCP/IP is a reliable
transport mechanism, it does not guarantee network packet delivery. The TCP/IP network stack
performs well on a relatively stable network. However, network issues beyond RGS can affect the
probability and timing of network packet delivery. Possible network issues include:
●
Network over-subscription, resulting in congestion and packet loss
●
CPU utilization by other processes and tasks, starving the TCP/IP network stack
●
Incorrectly configured or malfunctioning network switches, routers, and network interfaces
●
A disconnected network cable
To deal with such network issues, the RGS Receiver and Sender both support network timeout
mechanisms to provide notification to the user of network issues.
Potential issues and suggestions 95