HP Remote Device Access Service Brief

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HP Remote Device Access

Service Brief

Contents

What is Remote Device Access? ......................................................................................................................... 3

Key Features and Benefits ................................................................................................................................... 3

Remote Device Access Components ................................................................................................................... 3

The Customer Access System ........................................................................................................................ 4

Remote Device Access Security .......................................................................................................................... 5

Remote Device Access Connectivity .................................................................................................................... 5

Remote Device Access Customer Connection .................................................................................................... 6

Reference number: 5900-1110

Fourth edition: June 2013

Summary of content (6 pages)

PAGE 1
HP Remote Device Access Service Brief Contents What is Remote Device Access? ......................................................................................................................... 3 Key Features and Benefits ................................................................................................................................... 3 Remote Device Access Components ...................................................................................................................
PAGE 2
Legal notices Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice.
PAGE 3
What is Remote Device Access? Remote Device Access (RDA) is an IT solution that allows HP Support Specialists to connect securely from the HP network to systems on a customer's network for the purpose of problem diagnosis and troubleshooting as well as proactive support activities. Key Features and Benefits RDA allows HP to support its customers without a direct visit to the customer’s sites. This results in quicker problem resolution for customers and reduced cost for HP.
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HP uses the CAS to tunnel connections (via SSH port forwarding) to target systems in the customer's network. No special setup is required, other than that the system is running an SSH daemon.  Virtual Customer Access System The Virtual CAS (vCAS) is a pre-packaged CAS that includes advanced authentication, access control, and auditing capabilities. Customers may download and run this virtual appliance on a VMware ESX Server or VirtualBox host system instead of a basic CAS.
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    Provides a mechanism for connecting to HP through a proxy   Provides a session logging mechanism Provides a mechanism for viewing which systems (targets) the HP SE connects to Provides a mechanism for forcing a disconnect from a given target system Provides a simple white Access Control List (ACL) for managing to which targets an HP SE may connect Provides a way to download the software from a central HP site for either an initial install or an upgrade Remote Device Access Security Remote Dev
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Remote Device Access Customer Connection The following shows the steps necessary to connect from HP to a customer’s environment using the RDA solution. Figure 1 Connection Steps 1. The HP Support Specialist logs onto the Remote Access Portal using a Class A DigitalBadge. (HP-issued X.509 certificates, internally called Class A DigitalBadges, that employ two-factor authentication.) 2. The HP Support Specialist selects a customer in the RAP. The specialist is authorized for selected customers. 3.