HP Remote Device Access iCAS User Guide

10. The HP support agent launches diagnostic tools to deliver service. Diagnostic tools connect via TCP
or UDP to specified customer devices.
11. The iCAS indicates which targets, ports, and protocols are in use. The customer can allow or disallow
the HP support agent's connections to individual devices and ports.
12. When the HPsupport agent resolves the issue, either the HP support agent or the customer clicks
Terminate Connection. The support call ends.
HP Remote Device Access 8.1:iCAS User Guide Page 8 of 15
Chapter 1: About iCAS