HP Rack and Power Manager User Guide

Troubleshooting
Table 6-1: Troubleshooting continued
Symptom Possible Cause Suggested Action
When installing the software
on a NetWare machine, the
following error message
displays: “UPS
Communication Lost.”
The Serial Relay Agent
fails to communicate with
the UPS.
Verify that the serial cable is
plugged into the correct
communications port.
Be sure to use upper-case letters
when entering the communications
port, for example,
COM2.
When upgrading the software
on a NetWare machine, the
following error message
displays: “Failed binding a
network handle to the NetXCP
port.”
Old modules are left from
a previous version.
Unload the modules
SRA.NLM
and SHDNAGNT.NLM and retry
the upgrade.
Color palettes are managed
improperly.
The system is configured
to only display 256 colors.
Increase the monitor resolution to
display more than 256 colors when
browsing into HP Rack and Power
Manager.
Not all devices and agents in
your enterprise are
discovered.
The timeout and retries
values are too low.
Increase these values on the
Automatic Discovery screen and
the Manual Discovery screen.
The wrong IP address or
IP address range is used.
Verify the IP addresses and IP
address ranges on the Automatic
Discovery screen and the Manual
Discovery screen.
An incorrect Community
String is being used.
Verify that the discovery is
configured to use the correct
Community Strings.
There is no System Agent
installed.
Verify that the System Agent is
installed and the service is running.
CMC sensors are disabled in
the Current Status window of
the CMC Device Overview
screen.
The sensor is not
installed.
Install the sensor.
The sensor is not
enabled.
Enable the sensor on the Sensor
Setup screen.
The CMC door-locking feature
is not working properly.
The intrusion sensors are
not properly assigned.
Assign at least one intrusion
sensor to each lockset.
Device actions are not working
properly.
The normal, opposite
response to the initial
event response is not
configured.
Configure the normal, opposite
response to each event on the
Device Actions tab of the Event
Response screen.
Connection to a device is lost. HP Rack and Power
Manager lost
communication with the
UPS.
Verify the computer interface cable
connection.
continued
6-2 HP Rack and Power Manager User Guide
HP CONFIDENTIAL Codename: Part Number: 311371-002 Last Saved On: 2/3/04 3:18 PM