HP Rack and Power Manager User Guide

6
Troubleshooting
If utility power is lost, HP Rack and Power Manager begins an orderly shutdown of the
system. HP Rack and Power Manager saves work in progress and logs all significant power
and battery events.
For situations other than power outages, note the following:
•
•
The power device must be attached to the server with the correct communications cables.
Refer to the documentation that came with your power device.
The communications cable from the power device to the server must be attached to the
communications port as configured in HP Rack and Power Manager for that power
device.
Table 6-1 lists troubleshooting items that can occur during HP Rack and Power Manager
installation or operation.
Table 6-1: Troubleshooting
Symptom Possible Cause Suggested Action
During installation, the Serial
Relay Agent fails to
communicate with the UPS.
The UPS is powered
down.
Power up the UPS.
The UPS cable
connections are faulty.
Verify that the UPS cable
connections are secure. Rerun the
Serial Relay Agent Setup
Application.
The incorrect COM port
was selected when the
agent was installed.
Rerun the Serial Relay Agent
Setup Application.
Installation on a Linux server is
unsuccessful.
The proper library is not
installed.
Install the compatible library
compat-libc++.x.x.x.rpm
on the Linux server.
HP Rack and Power Manager
installs, but does not run on a
Linux server.
The proper library is not
installed.
Install the compatible library
compat-libc++.x.x.x.rpm
on the Linux server.
continued
HP Rack and Power Manager User Guide 6-1
HP CONFIDENTIAL Codename: Part Number: 311371-002 Last Saved On: 2/3/04 3:18 PM