User's Manual

hp psc support

get hp psc support

Hewlett-Packard provides Internet and phone support for your HP PSC.

This section contains the following topics:

• get support and other information from the Internet on page 91

•hpcustomer support on page 91

• prepare your hp psc for shipment on page 94

• hp distribution center on page 96

If you are unable to find the answer you need in the printed or onscreen documentation

supplied with your product, you can contact one of the HP support services listed in the

following pages. Some support services are available only in the U.S. and Canada, while

others are available in many countries worldwide. If a support service number is not listed

for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the Internet

If you have Internet access, you can get help for the HP PSC 2400 Series from the following

HP website:

www.hp.com/support

This website offers technical support, drivers, supplies, and ordering information.

hp customer support

Software programs from other companies might be included with your HP PSC. If you

experience problems with any of those programs, you will receive the best technical

assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

1 Make sure that:

a. Your HP PSC is plugged in and turned on.

b. The specified print cartridges are installed correctly.

c. The recommended paper is properly loaded in the input tray.

2 Reset your HP PSC:

a. Turn off the HP PSC by using the On button located on the front panel.

b. Unplug the power cord from the back of the device.

c. Plug the power cord back into the HP PSC.

d. Turn on the HP PSC by using the On button.

3 For more information, check the HP website at: