Worldwide Limited Warranty and Technical Support Industry Standard Server Products (176738_EMEA_GB)

6 176738-030
Europe, Middle East and Africa
HP CONFIDENTIAL
Writer: Linda Arnold File Name: 176738-EMEA-GB.doc
Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/11/02 11:12 AM
Software Technical Support
Technical support for your HP software, HP preinstalled third-party
software, and third-party software purchased from HP is available from
the HP website or by telephone for ninety (90) days from the date of
purchase. See “Contacting HP” for online resources and telephone
numbers.
Telephone support (Software Support Services) includes assistance with:
• Answering your installation questions (how-to, first steps, and
prerequisites)
• Setting up and configuring the software (how-to and first steps;
excludes system optimisation, customisation, and network
configuration)
• Interpreting system error messages
• Isolating system problems to software usage problems
• Obtaining support pack information or updates
Additional services such as Start-up and Installation Services may be
purchased for an additional fee (see “Service Upgrades”). Free online
sources are available for obtaining services and information on your
product (see “Contacting HP”).
This length of Software Support Services may change depending on local
country legal requirements. After the first ninety (90) days, Software
Support Services will be available for a fee on all operating software and
bundled software provided by HP.