Worldwide Limited Warranty and Technical Support Industry Standard Server Products (176738_EMEA_GB)

10 176738-030
Europe, Middle East and Africa
HP CONFIDENTIAL
Writer: Linda Arnold File Name: 176738-EMEA-GB.doc
Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/11/02 11:12 AM
Types of Warranty Service
Your HP Limited Warranty consists of repair or replacement of defective
parts, including options identified by Intelligent Manageability software
as “pre-failure.”
On-site Warranty Service
Your HP Limited Warranty service may include on-site labour to repair
your hardware (see Warranty Period Tables 1 and 2). HP provides on-site
service during standard office hours. Standard office hours are typically
09.00 to 17.00, Monday to Friday, but may vary with local business
practices. If your location is outside the customary service zone, response
time may be longer or there may be an additional charge.
Carry-in Warranty Service
Under the terms of carry-in service, you may be required to deliver your
HP product to an authorised service location for warranty repair. You
must prepay any shipping charges, taxes, or duties associated with
transportation of the product. In addition, you are responsible for
insuring any product shipped or returned. You assume risk of loss during
shipping.
End-User Replaceable Parts Program
In the countries where it is available, the End-User Replaceable Parts
program ships approved replacement parts directly to you to fulfil your
warranty. This will save considerable repair time. If HP, or an HP
authorised service provider, diagnoses that the repair can be effected
through a replacement part, that part will be shipped directly to your
address. Instructions will be shipped with the product detailing the
disposition, or return, of the defective part. If you need assistance
completing the repair, please call HP or your authorised service provider
and a technician will assist you over the phone.