Worldwide Limited Warranty and Technical Support Industry Standard Server Products (17638_APD_GB)

176738-030 Asia Pacific 9
HP CONFIDENTIAL
Writer: Linda Arnold File Name: 176738-APD-GB.doc
Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/4/02 11:06 AM
Table 2: Option Products continued
Option Products Year 1 Year 2 Year 3
Processors Parts only
5BD
– –
Power Protection and
Management
Parts, Carry-in, On-
site 1BD
1
Parts only
5BD
Parts only
5BD
Racks and Rack
Accessories (Including:
PDU, CMC, KVM switch,
KVM PCI, Rack Mount TFT
Monitor)
Parts only
5BD
Parts only
5BD
Parts only
5BD
Redundant Power Supply Parts only
5BD
– –
Remote Insight Board Parts only
5BD
– –
Smart Array Shared
Storage
2
Parts,
On-site 1BD
Parts,
On-site 1BD
Parts,
On-site 1BD
Storage Array Controllers
2
Parts only
5BD
Parts only
5BD
Parts only
5BD
Notes
1
Targeted response time for service is next business day (1BD), based on standard office
hours in the country where the call is placed. Next business day warranty service is based on
commercially-reasonable best effort. In some countries and under certain supplier constraints,
response time may vary. If your location is outside the customary service zone, response time
may be longer or there may be an additional charge. Targeted response time for parts is 1 to
5 business days (5BD).
2
Server-attached storage products from the HP Industry Standard Server business unit. Refer
to the Storage Products warranty for coverage of StorageWorks storage products and options.
HP Parts Warranty covers free replacement of defective parts only.