Worldwide Limited Warranty and Technical Support Industry Standard Server Products (17638_APD_GB)

176738-030 Asia Pacific 11
HP CONFIDENTIAL
Writer: Linda Arnold File Name: 176738-APD-GB.doc
Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/4/02 11:06 AM
Service Provider. Please contact the local HP office for more information
on specific coverage for the region.
Australia – 80 km, Rest of Asia Pacific Region – 50 km
Carry-in Warranty Service
Under the terms of carry-in service, you may be required to deliver your
HP product to an authorized service location for warranty repair. You
must prepay any shipping charges, taxes, or duties associated with
transportation of the product. In addition, you are responsible for
insuring any product shipped or returned. You assume risk of loss during
shipping.
End-User Replaceable Parts Program
In the countries where it is available, the End-User Replaceable Parts
program ships approved replacement parts directly to you to fulfill your
warranty. This will save considerable repair time. After you call the HP
Customer Contact Center, a replaceable part can be sent directly to you.
Once the part arrives, call the HP Customer Contact Center. A technician
will assist you over the phone to ensure that the installation is quick and
easy.
Warranty Transfer to Another Country
Products may be purchased in one country and transferred to another
country, where HP has a service presence, without voiding the warranty.
Warranty terms, service availability, and service response times may
vary from country to country. A customer may be required to provide
product-specific information, in accordance with the Global Warranty
Notification process, prior to moving the products. The required
information ensures that HP is prepared to provide the required level of
warranty service in the destination country and that the product is
designed to work in the destination country. Contact HP or your local HP
authorized reseller, or refer to the website at
www.compaq.com/support/warranty_upgrades/global_warranty.html to begin the