Worldwide Limited Warranty and Technical Support Industry Standard Server Products (17638_APD_GB)

10 176738-030 Asia Pacific
HP CONFIDENTIAL
Writer: Linda Arnold File Name: 176738-APD-GB.doc
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Table 3: Software Products
Software Products Technical Support Targeted Response Time
1
HP Branded Software 90 days Software
Telephone Support
Standard office hours
Third-Party Branded
Software installed by or
purchased from HP
90 days Software
Telephone Support
Standard office hours
TaskSmart Series Software 3 years Software
Telephone Support
Standard office hours
Software Delivery Media
2
1 year replacement of
defective media
5 business days
Notes
1
Targeted response time for Software Telephone Support is based on standard office hours in
the country where the call is placed, typically 8:30 AM to 5:30 PM, Monday through Friday.
2
Software Delivery Media: The material used to deliver HP branded software or third-party
software installed by or purchased from HP (i.e., CD, diskette, or tape).
Types of Warranty Service
Your HP Limited Warranty consists of repair or replacement of defective
parts, including options identified by Intelligent Manageability software
as “prefailure.”
On-site Warranty Service
Your HP Limited Warranty service may include on-site labor to repair
your hardware (see Warranty Period Tables 1 and 2). HP provides on-site
service during standard office hours. Standard office hours are typically
8:30 AM to 5:30 PM, Monday through Friday, but may vary with local
business practices. If your location is outside the customary service zone,
response time may be longer or there may be an additional charge.
On-site is only available if the product is located within a specified
distance by land transport of an HP Service Office or HP Authorized