Worldwide Limited Warranty and Technical Support Industry Standard Products(176738_NA_US)

176738-030 North America 9
HP CONFIDENTIAL
Writer: Linda Arnold File Name: 176738-NA-US.doc
Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/4/02 11:08 AM
Table 2: Option Products continued
Option Products Year 1 Year 2 Year 3
Storage Array Controllers
2
Parts only
5BD
Parts only
5BD
Parts only
5BD
Notes
1
Targeted response time for service is next business day (1BD), based on standard office
hours in the country where the call is placed. Next business day warranty service is based on
commercially-reasonable best effort. In some countries and under certain supplier constraints,
response time may vary. If your location is outside the customary service zone, response time
may be longer or there may be an additional charge. Targeted response time for parts is 1 to
5 business days (5BD).
2
Server-attached storage products from the HP Industry Standard Server business unit. Refer
to the Storage Products warranty for coverage of StorageWorks storage products and options.
HP Parts Warranty covers free replacement of defective parts only.
Table 3: Software Products
Software Products Technical Support Targeted Response Time
1
HP Branded Software 90 days Software
Telephone Support
Standard office hours
Third-Party Branded
Software installed by or
purchased from HP
90 days Software
Telephone Support
Standard office hours
TaskSmart Series Software 3 years Software
Telephone Support
Standard office hours
Software Delivery Media
2
1 year replacement of
defective media
5 business days
Notes
1
Targeted response time for Software Telephone Support is based on standard office hours in
the country where the call is placed, typically 8:00 AM to 5:00 PM, Monday through Friday.
2
Software Delivery Media: The material used to deliver HP branded software or third-party
software installed by or purchased from HP (i.e., CD, diskette, or tape).
Types of Warranty Service
Your HP Limited Warranty consists of repair or replacement of defective
parts, including options identified by Intelligent Manageability software
as “prefailure.”