Worldwide Limited Warranty and Technical Support Industry Standard Products(176738_NA_US)

8 176738-030 North America
HP CONFIDENTIAL
Writer: Linda Arnold File Name: 176738-NA-US.doc
Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/4/02 11:08 AM
Table 1: Server Products continued
Notes
1
ProLiant BL e-Class server blades do not take on the warranty attributes of the server blade
enclosure.
2
Targeted response time for service is next business day (1BD), based on standard office
hours in the country where the call is placed. Next business day warranty service is based on
commercially-reasonable best effort. In some countries and under certain supplier constraints,
response time may vary. If your location is outside the customary service zone, response time
may be longer or there may be an additional charge. Targeted response time for parts is 1 to
5 business days (5BD).
HP Parts Warranty covers free replacement of defective parts only.
Table 2: Option Products
Option Products Year 1 Year 2 Year 3
Batteries Parts only
5BD
1
– –
Cables Parts only
5BD
– –
Disk Drive Enclosures Parts only
5BD
Parts only
5BD
Parts only
5BD
Hard Disk Drives (ATA) Parts only
5BD
– –
Hard Disk Drives (SCSI) Parts only
5BD
Parts only
5BD
Parts only
5BD
Host Bus Adapters Parts only
5BD
Parts only
5BD
Parts only
5BD
Memory Parts only
5BD
– –
Network Adapters (NIC) Parts only
5BD
– –
Optical Drives Parts only
5BD
Parts only
5BD
Parts only
5BD
Power Protection and
Management
Parts, Carry-in, On-
site 1BD
1
Parts only
5BD
Parts only
5BD
Racks and Rack
Accessories
Parts only
5BD
Parts only
5BD
Parts only
5BD
Smart Array Shared
Storage
2
Parts,
On-site 1BD
Parts,
On-site 1BD
Parts,
On-site 1BD
continued