Worldwide Limited Warranty and Technical Support Industry Standard Products(176738_NA_US)

10 176738-030 North America
HP CONFIDENTIAL
Writer: Linda Arnold File Name: 176738-NA-US.doc
Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/4/02 11:08 AM
On-site Warranty Service
Your HP Limited Warranty service may include on-site labor to repair
your hardware (see Warranty Period Tables 1 and 2). HP provides on-site
service during standard office hours. Standard office hours are typically
8:00 AM to 5:00 PM, Monday through Friday, but may vary with local
business practices. If your location is outside the customary service zone,
response time may be longer or there may be an additional charge.
Carry-in Warranty Service
Under the terms of carry-in service, you may be required to deliver your
HP product to an authorized service location for warranty repair. You
must prepay any shipping charges, taxes, or duties associated with
transportation of the product. In addition, you are responsible for
insuring any product shipped or returned. You assume risk of loss during
shipping.
End-User Replaceable Parts Program
In the countries where it is available, the End-User Replaceable Parts
program ships approved replacement parts directly to you to fulfill your
warranty. This will save considerable repair time. After you call the
Technical Support Center at
1.800.652.6672, a replaceable part can be sent
directly to you. Once the part arrives, call the Technical Support Center.
A technician will assist you over the phone to ensure that the installation
is quick and easy.
Warranty Transfer to Another Country
Products may be purchased in one country and transferred to another
country, where HP has a service presence, without voiding the warranty.
Warranty terms, service availability, and service response times may
vary from country to country. A customer may be required to provide
product-specific information, in accordance with the Global Warranty
Notification process, prior to moving the products. The required
information ensures that HP is prepared to provide the required level of
warranty service in the destination country and that the product is