Worldwide Limited Warranty and Technical Support Industry Standard Products (176738_LA_GB)

8 176738-030 Latin America
HP CONFIDENTIAL
Writer: Linda Arnold File Name: 176738-LA-GB.doc
Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/4/02 11:07 AM
Table 2: Option Products continued
Option Products Year 1 Year 2 Year 3
Storage Array Controllers
2
Parts only
5BD
Parts only
5BD
Parts only
5BD
Notes
1
Targeted response time for service is next business day (1BD), based on standard office
hours in the country where the call is placed. Next business day warranty service is based on
commercially-reasonable best effort. In some countries and under certain supplier constraints,
response time may vary. If your location is outside the customary service zone, response time
may be longer or there may be an additional charge. Targeted response time for parts is 1 to
5 business days (5BD).
2
Server-attached storage products from the HP Industry Standard Server business unit. Refer
to the Storage Products warranty for coverage of StorageWorks storage products and options.
HP Parts Warranty covers free replacement of defective parts only.
Types of Warranty Service
Your HP Limited Warranty consists of repair or replacement of defective
parts, including options identified by Intelligent Manageability software
as “prefailure.”
On-site Warranty Service
Your HP Limited Warranty service may include on-site labor to repair
your hardware (see Warranty Period Tables 1 and 2). HP provides on-site
service during standard office hours. Standard office hours are typically
8:00 AM to 5:00 PM, Monday through Friday, but may vary with local
business practices. If your location is outside the customary service zone,
response time may be longer or there may be an additional charge.
Carry-in Warranty Service
Under the terms of carry-in service, you may be required to deliver your
HP product to an authorized service location for warranty repair. You
must prepay any shipping charges, taxes, or duties associated with
transportation of the product. In addition, you are responsible for
insuring any product shipped or returned. You assume risk of loss during
shipping.