HP ProLiant and X86 Servers and Options Global Limited Warranty and Technical Support

Global Limited Warranty and Technical Support Europe, the Middle East and Africa
6 June 2014 392512-045
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Interconnects include Pass-through modules and switches. Switches have a maximum warranty period of one (1) year regardless
of the warranty period for the system in which they are installed. HP Networking 6120 series blade switches carry a limited lifetime
warranty. Non-HP options are provided “AS IS”. However, non-HP manufacturers and suppliers may provide warranties directly to
you. HP Storage Fibre Channel switches have a maximum warranty period of one (1) year regardless of the warranty period for the
system in which they are installed. Refer to the warranty for HP Storage products on the HP website at
http://h18006.www1.hp.com/products/storageworks/warranty.html.
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Other ProLiant clusters assume the warranty attributes of their components.
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Solid State Drives may be subject to Maximum Usage Limitations: the maximum amount of data that can be written to the device.
Parts and components that HP determines have reached or exceeded their Maximum Usage limitations will not be provided, repaired
or replaced under warranty.
Table 2: ProLiant and X86 server options
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Products Limited warranty period and service
delivery method
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Response time
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Batteries 1 year parts only 1 to 5 working days
Cables 1 year parts only 1 to 5 working days
Disc Drive Enclosures 3 years parts only 1 to 5 working days
Flash Media (USB, SD, MicroSD, SDHC) 1 year parts only 1 to 5 working days
Hard Disc Drives (ATA, PATA, SATA)* 1 year parts only 1 to 5 working days
Hard Disk Drives (MDL SAS)* 1 year parts only 1 to 5 working days
Hard Disc Drives (SCSI, SAS) 3 years parts only 1 to 5 working days
Host Bus Adapters
1 year parts only
1 to 5 working days
Memory 1 year parts only 1 to 5 working days
Modems 1 year parts only 1 to 5 working days
Modular Cooling Systems (MCS) 1 year parts only 1 to 5 working days
Network Adapters (NIC) 1 year parts only 1 to 5 working days
InfiniBand Options (HCAs, Switches and
cables)
1 year parts only 1 to 5 working days
Optical Drives 1 years parts only 1 to 5 working days
Power Protection and Management
(UPS, including UPS batteries)
Year 1: parts and on-site labour
Years 2-3: parts only
Parts: 1 to 5 working days
Labour: Next working day
Processors 3 years parts only 1 to 5 working days
Racks and Rack Accessories 3 years parts only 1 to 5 working days
Remote Insight Lights Out Edition II boards 1 year parts only 1 to 5 working days
Storage Array Controllers 3 years parts only 1 to 5 working days
Enterprise Solid State Drives (SSD) after
April 2011
3 years parts only subject to maximum
usage limits.
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1 to 5 working days
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Table 2 describes ProLiant and X86 server option products only. The warranty terms for other options available from HP are set forth
in the limited warranty provided with those options. Refer to the warranty for HP Storage products on the HP website at
http://h18006.www1.hp.com/products/storageworks/warranty.html.
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Warranty Service indicated in this table reflects base level warranty offerings. Enhancements to base warranty may be included with
your HP Hardware Product; for current warranty information contact the nearest HP Sales office.
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Response times are based on local standard working days and working hours. Unless otherwise stated, all responses are measured
from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has
begun to provide support or remote diagnostics. Response time is based on commercially reasonable effort. In some countries and
under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time may
be longer or there may be an additional charge. Contact your local HP service organisation for response time availability in your area.
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Subject to Maximum Usage Limitation: the maximum amount of data that can be written to the device. Parts and components that
HP determines have reached or exceeded their Maximum Usage limitations will not be provided, repaired or replaced under warranty.
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Limited warranty regardless of the warranty period for the system in which they are installed.
*
These options have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are
installed.
Table 3: HP Storage products
Products Limited warranty period and service
delivery method
Response time
HP Storage products (inclusive of, but not limited,
to disc array, NAS, AIT, DLT, DAT, MSA)
http://h18006.www1.hp.com/products/storageworks/warranty.html