HP ProLiant and X86 Servers and Options Global Limited Warranty and Technical Support
Global Limited Warranty and Technical Support Europe, the Middle East and Africa
6 June 2014 392512-045
8
Products Limited warranty period and
service delivery method
1,2,7
Response time
3
ProLiant DL140 servers 1 year parts only 1 to 5 working days
ProLiant DL140 G3 and later servers 1 year parts and on-site labour Next working day
ProLiant DL145 G1, G2 servers
1 year parts only
1 to 5 working days
ProLiant DL145 G3 and later servers 1 year parts and on-site labour Next working day
ProLiant DL160 servers
ProLiant DL160 G6 and later servers
1 year parts and on-site labour
3 years parts only
Next working day
Next working day
ProLiant DL165 servers 1 year parts and on-site labour Next working day
ProLiant DL165 G7 3 years parts only 1 to 5 working days
ProLiant DL180 servers
ProLiant DL180 G6 and later servers
1 year parts and on-site labour
3 years parts only
Next working day
Next working day
ProLiant DL170 servers 1 year parts and on-site labour Next working day
ProLiant DL185 servers
1 year parts and on-site labour
Next working day
ProLiant DL320 servers
ProLiant DL320 G6 and later servers
Year 1: parts and on-site labour
Years 2-3: parts only
3 years parts and on-site labour
Parts: 1 to 5 working days
Labour: Next working day
Next working day
ProLiant ML110 servers 1 year parts and on-site labour Next working day
ProLiant ML115 servers 1 year parts and on-site labour Next working day
ProLiant ML150 servers 1 year parts and on-site labour Next working day
ProLiant ML310 servers 1 year parts and on-site labour Next working day
ProLiant ML330 G2, G3 servers 1 year parts and on-site labour Next working day
ProLiant ML330 G6 servers
Year 1: parts and on-site labour
Years 2-3: parts only
Parts: 1 to 5 working days
Labour: Next working day
ProLiant SL160 servers 1 year parts and on-site labour Next working day
ProLiant SL165 servers
1 year parts and on-site labour
Next working day
ProLiant SL170 servers 1 year parts and on-site labour Next working day
ProLiant MicroServer 1 year parts only 1 to 5 working days
ProLiant Moonshot System 1 year parts only Next working day
ProLiant m300 Server Cartridge 3 year parts only Next working day
ProLiant m700 Server Cartridge 3 year parts only Next working day
HP Moonshot 1500 Chassis 3 years parts and on-site labour Next working day
ProLiant DL320e servers
1 year parts and on-site labour
Next working day
ProLiant DL360e servers Year 1: parts and on-site labour
Years 2-3: parts only
Next working day
ProLiant DL380e servers
Year 1: parts and on-site labour
Years 2-3: parts only
Next working day
ProLiant ML350e servers Year 1: parts and on-site labour
Years 2-3: parts only
Next working day
ProLiant SL140s servers 1 year parts and on-site labour Next working day
ProLiant SL230s servers 1 year parts and on-site labour Next working day
ProLiant SL250s servers 1 year parts and on-site labour Next working day
ProLiant ML310e servers 1 year parts and on-site labour Next working day
ProLiant SL4545 G7 servers 1 year parts and on-site labour Next working day
ProLiant SL4540 Gen8 servers
1 year parts and on-site labour
Next working day
All other ProLiant models 3 years parts and on-site labour Next working day
1
Warranty Service indicated in this table reflects base level warranty offerings. Enhancements to base warranty may be included
with your HP Hardware Product. For current warranty information, contact the nearest HP Sales office.
2
ATA, SATA and MDL SAS hard drives have a maximum warranty period of one (1) year regardless of the warranty period for the
system in which they are installed.
3
Response times are based on local standard working days and working hours. Unless otherwise stated, all responses are measured
from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has
begun to provide support or remote diagnostics. Response time is based on commercially reasonable effort. In some countries and
under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time
may be longer or there may be an additional charge. Contact your local HP service organisation for response time availability
in your area.
4
ProLiant BL e-Class server blades do not take on the warranty attributes of the server blade enclosure.