HP ProLiant and X86 Servers and Options Global Limited Warranty and Technical Support

Global Limited Warranty and Technical Support Europe, the Middle East and Africa
6 June 2014 392512-045
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If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during
standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are
typically 8.00 a.m. to 5.00 p.m. Monday to Friday, but may vary with local business practices. If the location of the
defective unit is outside the customary service zone (typically 50km), response times may be longer or there may be
additional charges. To locate the nearest HP authorised service provider, refer to the HP website at
http://www.hp.com/support.
To receive on-site support, you must:
• Have a representative present when HP provides warranty services at your site
• Notify HP if products are being used in an environment which poses a potential health or safety hazard to
HP employees or subcontractors
• Subject to its reasonable security requirements, provide HP with sufficient, free and safe access to, and use of,
all facilities, information and systems determined necessary by HP to provide timely support
• Ensure that all manufacturers labels (such as serial numbers) are in place, accessible and legible
• Maintain an environment consistent with product specifications and supported configurations
Service upgrades
HP has a range of additional support and service coverage for your product that can be purchased locally. However,
some support and related products may not be available in all countries. For information on availability of service
upgrades and the cost for these service upgrades, refer to the HP website at http://www.hp.com/support.
Limited warranty period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise
in writing.
Table 1: ProLiant and X86 server products
Products Limited warranty period and
service delivery method
1,2,7
Response time
3
HP server tc2120 1 year parts and on-site labour Next working day
ProLiant BL e-Class server blades
4
1 year parts only Next working day
ProLiant BL e-Class server blade enclosures, interconnect
trays
3 years parts and on-site labour Next working day
ProLiant BL30p, BL35p, BL260c server blades Year 1: parts and on-site labour
Years 2-3: parts only
Parts: 1 to 5 working days
Labour: Next working day
BladeSystem p-Class
ProLiant p-Class server blades (excluding BL30p, BL35p)
p-Class enclosure, interconnects
5
, power enclosures,
power distribution, diagnostic stations
3 years parts and on-site labour
3 years parts and on-site labour
Next working day
Next working day
BladeSystem c-Class
ProLiant c-Class 400 and 600 series server blades
ProLiant c-Class 200 series server blades
ProLiant c-Class 200 series G6 and later server blades
c-Class enclosure
c-Class interconnects
5
Virtual Connect
3 years parts and on-site labour
1 year parts and on-site labour
3 years parts only
3 years parts and on-site labour
1 year parts and on-site labour
1 year parts and on-site labour
Next working day
Next working day
Next working day
Next working day
Next working day
Next working day
ProLiant CL380 packaged clusters
6
3 years parts and on-site labour
Next working day
ProLiant DL120 servers 1 year parts and on-site labour Next working day
ProLiant DL120 G6 servers 3 years parts only 1 to 5 working days