HP ProLiant and X86 Servers and Options Global Limited Warranty and Technical Support

Global Limited Warranty and Technical Support Europe, the Middle East and Africa
6 June 2014 392512-045
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Types of hardware warranty service
Listed below are the types of warranty services that may be applicable to the HP Hardware Product you have
purchased. For more details, refer to the “Limited warranty period” section.
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimise repair time and allow for greater
flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be
accomplished by the use of a CSR part, HP will send that part directly to you for replacement. There are two categories
of CSR parts:
• Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged
for the travel and labour costs of this service.
• Parts for which customer self repair is optional. These parts are also designed for customer self repair.
If, however, you require that HP replace them for you, this may be done at no additional charge under the
type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be sent for next working day delivery. Same-day or
four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can
call the HP Technical Support Centre and a technician will help you over the telephone. HP specifies in the materials
sent with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to
return the defective part to HP, you must send the defective part back to HP within a defined period of time, normally
five (5) working days. The defective part must be returned with the associated documentation in the provided dispatch
material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all postage and part-return costs and determine the courier/carrier to be used.
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only service, HP will
provide replacement parts free of charge. If HP carries out the repair, labour and logistics costs are at your expense.
Advanced unit-replacement warranty service
Your HP Limited Warranty may include an advanced unit-replacement warranty service. Under the terms of the
advanced unit replacement warranty service, HP will send a replacement unit directly to you if the HP Hardware
Product you purchased is diagnosed as defective. On receiving the replacement unit, you will be required to return
the defective unit back to HP, in the packaging that arrives with the replacement unit, within a defined period of time,
normally five (5) days. HP will incur all postage and insurance costs to return the defective unit to HP. Failure to return
the defective unit may result in HP billing you for the replacement unit.
On-site warranty service
Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service, HP may, at its
sole discretion, determine if a defect can be repaired:
• Remotely
• By the use of a CSR part
• By a service call at the location of the defective unit